Title: Help Last modified: November 7, 2018 --- # Help * Resolved [shoponline](https://wordpress.org/support/users/shoponlineecommercegroupcom/) * (@shoponlineecommercegroupcom) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/) * I need help, recently my support has been giving problems, when a client selects Open a Support tivket from the account they can not send a ticket or rather the form does not appear, they return it again to the beginning of the video attached account: [https://drive.google.com/file/d/1QYgS4h4Ii-bq_AN0ufXhKUYsU_J0i_VK/view?usp=drivesdk](https://drive.google.com/file/d/1QYgS4h4Ii-bq_AN0ufXhKUYsU_J0i_VK/view?usp=drivesdk) I previously showed you this form: [https://www.awesomescreenshot.com/image/3712422/e6609a0ae01ac64dfe12de7b20106661](https://www.awesomescreenshot.com/image/3712422/e6609a0ae01ac64dfe12de7b20106661) now my question is, how I do to correct that error? Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/help-760/page/2/?output_format=md) [→](https://wordpress.org/support/topic/help-760/page/2/?output_format=md) * Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/) * (@awesomesupport) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10855433) * Hi: * Unfortunately we’re unable to see the video. Looks like a login is required. Can you make the file public? * Thanks. * Thread Starter [shoponline](https://wordpress.org/support/users/shoponlineecommercegroupcom/) * (@shoponlineecommercegroupcom) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10856448) * Hi, you can see it now, you can click here: [https://drive.google.com/file/d/1QYgS4h4Ii-bq_AN0ufXhKUYsU_J0i_VK/view?usp=sharing](https://drive.google.com/file/d/1QYgS4h4Ii-bq_AN0ufXhKUYsU_J0i_VK/view?usp=sharing) * Thread Starter [shoponline](https://wordpress.org/support/users/shoponlineecommercegroupcom/) * (@shoponlineecommercegroupcom) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10856633) * It started to fail since it was updated * Thread Starter [shoponline](https://wordpress.org/support/users/shoponlineecommercegroupcom/) * (@shoponlineecommercegroupcom) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10857040) * Are you there? * Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/) * (@awesomesupport) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10857765) * Hi: * Thanks for the making the video available. Can you open your browser console to see if there are any Javascript errors shown after you click the link? That is the most common reason for links not to work. * Also, can you go to your wordpress PERMALINKS page (under the wordpress SETTINGS menu option) and just click that SAVE button? That tends to refresh WordPress’s permalinks and slugs. * Thanks. * Thread Starter [shoponline](https://wordpress.org/support/users/shoponlineecommercegroupcom/) * (@shoponlineecommercegroupcom) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10858100) * Hello I made the instructions, to enter permalinks and save … but it does not show any improvement … here is the video entering and showing everything: [https://drive.google.com/file/d/1yrbUMnOgypZ_Dn4mv0q7SEbMMXqxHWQ4/view?usp=sharing](https://drive.google.com/file/d/1yrbUMnOgypZ_Dn4mv0q7SEbMMXqxHWQ4/view?usp=sharing) but it’s the same * Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/) * (@awesomesupport) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10858102) * Hello: * Did you check for javascript errors in your browser console? * Thanks. * Thread Starter [shoponline](https://wordpress.org/support/users/shoponlineecommercegroupcom/) * (@shoponlineecommercegroupcom) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10858138) * These are the errors shown QMIGRATE: Migrate is installed, version 1.4.1 ? v = 2.0: 6 WebSocket connection to ‘wss: //public-api.wordpress.com/pinghub/wpcom/ me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403 v @? v = 2.0: 6 _ @? v = 2.0: 6 or @? v = 2.0: 6 iframe.9ee6cfa1.js: 1 The Web Audio autoplay policy will be re-enabled in Chrome 71 (December 2018). Please check that your website is compatible with it. [https://goo.gl/7K7WLu](https://goo.gl/7K7WLu)( anonymous) @ iframe.9ee6cfa1.js: 1 t @ iframe.9ee6cfa1.js: 1 (anonymous) @ iframe. 9ee6cfa1.js: 1 (anonymous) @ iframe.9ee6cfa1.js: 1 ? v = 2.0: 6 WebSocket connection to ‘wss: //public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: v @? v = 2.0: 6 _ @? v = 2.0: 6 or @? v = 2.0: 6 * Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/) * (@awesomesupport) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10858168) * Hi: * I don’t think any of those should affect the ability to click on the link. I assume you’re able to click on all the other links in that linkset? * Thanks. * Thread Starter [shoponline](https://wordpress.org/support/users/shoponlineecommercegroupcom/) * (@shoponlineecommercegroupcom) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10858222) * Well here is another video showing everything: [https://drive.google.com/file/d/1zwmOBAI_n-icE3O9xNSMZZUkQEcJ68aC/view?usp=sharing](https://drive.google.com/file/d/1zwmOBAI_n-icE3O9xNSMZZUkQEcJ68aC/view?usp=sharing) I have uninstalled everything and I have reinstalled it, its application, woocommerce and others but it is the same, that error occurred to me since I had updated the application! * Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/) * (@awesomesupport) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10858231) * Hi: * The only thing I can suggest is to lets go back to basics and make sure the basics work. * 1. Please switch your theme to the basic 2015/16/17 theme. 2. Please disable all plugins except Awesome Support and WooCommerce. * Does the link work then? * Thanks. * Thread Starter [shoponline](https://wordpress.org/support/users/shoponlineecommercegroupcom/) * (@shoponlineecommercegroupcom) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10858309) * Well before recording the video I did everything you tell me: [https://drive.google.com/file/d/1dARtEbGkMn1u-F2Por4Z6iA_LC4NpRt0/view?usp=sharing](https://drive.google.com/file/d/1dARtEbGkMn1u-F2Por4Z6iA_LC4NpRt0/view?usp=sharing) I think it’s problems with your add-on, as shown by “/my-account/0/ and it does not show or direct me to the address: [https://www.awesomescreenshot.com/image/3714124/617a1bd1b203b53fa2c670589e3579df](https://www.awesomescreenshot.com/image/3714124/617a1bd1b203b53fa2c670589e3579df) * Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/) * (@awesomesupport) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10858331) * Hi: * Unfortunately I’m unable to replicate the issue on our side. It works on every one of our test site and servers that I’ve tried today. So it has to be something that is unique about your installation – it could be a plugin, theme or even how WP or WC is configured. * Maybe one thing to double check would be that the MY TICKETS and SUBMIT TICKET pages are selected under TICKETS->SETTINGS->GENERAL. The “0” in the url might be indicating that the page isn’t set properly there. * Thanks. * Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/) * (@awesomesupport) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10858575) * The other thing to try is to duplicate the MY TICKETS and SUBMIT TICKETS pages and then set those as the ticket pages under TICKETS->SETTINGS->GENERAL. Sometimes that resets things with caches (if a cache is in place). * Thanks. * Thread Starter [shoponline](https://wordpress.org/support/users/shoponlineecommercegroupcom/) * (@shoponlineecommercegroupcom) * [7 years, 7 months ago](https://wordpress.org/support/topic/help-760/#post-10858821) * Hello, is the User Role plugin that fails, add the 0, do you know of another plugin that complies with these features? Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/help-760/page/2/?output_format=md) [→](https://wordpress.org/support/topic/help-760/page/2/?output_format=md) The topic ‘Help’ is closed to new replies. * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681) * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/) * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq) * [Support Threads](https://wordpress.org/support/plugin/awesome-support/) * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/) * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/) * 23 replies * 3 participants * Last reply from: [shoponline](https://wordpress.org/support/users/shoponlineecommercegroupcom/) * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/help-760/page/2/#post-10891774) * Status: resolved