Title: Help
Last modified: September 26, 2019

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# Help

 *  Resolved [konnox](https://wordpress.org/support/users/konnox/)
 * (@konnox)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/help-797/)
 * I have the plugin, but the request is not pending in the admin panel, does anyone
   know why?
 * [https://prntscr.com/pbbc8p](https://prntscr.com/pbbc8p)
 * [https://prntscr.com/pbbcir](https://prntscr.com/pbbcir)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [kenil802](https://wordpress.org/support/users/kenil802/)
 * (@kenil802)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/help-797/#post-11977337)
 * Hi [@konnox](https://wordpress.org/support/users/konnox/),
 * Thank you for sharing the screenshots.
 * Regarding the issue, can you please explain to us in detail what exact issue 
   are you facing with the status? We are a bit unclear with your query.
 * Regards,
    Kenil Shah
    -  This reply was modified 6 years, 8 months ago by [kenil802](https://wordpress.org/support/users/kenil802/).
 *  Thread Starter [konnox](https://wordpress.org/support/users/konnox/)
 * (@konnox)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/help-797/#post-11978686)
 * Hello, thanks for the return.
 * When I use a custom status, when the order arrives it is neither on hold nor 
   pending on admin panel (screenshot)
 * Can you make it become the main order status? The only payment method in my store
   is payment on delivery and I would like that when the customer finalized the 
   order (custom status) would update the order as pending.
 *  Plugin Support [kenil802](https://wordpress.org/support/users/kenil802/)
 * (@kenil802)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/help-797/#post-11989451)
 * Hi [@konnox](https://wordpress.org/support/users/konnox/),
 * Can you please inform us whether you want to use the custom order status as a
   Pending status? If you have selected this status to be the default status it 
   will be assigned when the order arrives.
 * Also, in order to make the On-hold or Pending order status as the default order
   status for cash on delivery payment gateway, you need to change the settings 
   for “Default Order Status for COD” to Pending or On hold. Here is the screenshot
   for your reference: [https://prnt.sc/pdt8hf](https://prnt.sc/pdt8hf)
 * Please let us know if we have misunderstood your query.
 * Regards,
    Kenil Shah

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Help’ is closed to new replies.

 * ![](https://ps.w.org/custom-order-statuses-woocommerce/assets/icon-256x256.jpg?
   rev=2350277)
 * [Custom Order Status for WooCommerce](https://wordpress.org/plugins/custom-order-statuses-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/custom-order-statuses-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/custom-order-statuses-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/custom-order-statuses-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/custom-order-statuses-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [kenil802](https://wordpress.org/support/users/kenil802/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/help-797/#post-11989451)
 * Status: resolved