Title: help
Last modified: March 31, 2022

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# help

 *  Resolved [stevencoker](https://wordpress.org/support/users/stevencoker/)
 * (@stevencoker)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/help-894/)
 * i followed the instructions but its not working. im wanting a open chat room 
   where you pick your name and dont have to log in
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhelp-894%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Jeff Starr](https://wordpress.org/support/users/specialk/)
 * (@specialk)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/help-894/#post-15512469)
 * It looks like the required file, `sac.php`, located at:
 * `/wp-content/plugins/simple-ajax-chat/resources/sac.php`
 * ..is returning a 500 server error.
 * Best advice is to examine your server setup and figure out why the error is happening.
   It could be due to file permissions for example. Ask your web host for help if
   not sure.
 *  Thread Starter [stevencoker](https://wordpress.org/support/users/stevencoker/)
 * (@stevencoker)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/help-894/#post-15522719)
 * i meseged wordpress whitch is hosting my website and thats there reply
    [link](https://drive.google.com/file/d/18u3HVBfB44F5QOnxUFMDuJo4RV2wVP39/view?usp=sharing)
 *  Plugin Author [Jeff Starr](https://wordpress.org/support/users/specialk/)
 * (@specialk)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/help-894/#post-15522899)
 * Okay so it sounds like `sac.php` has the correct file permissions.
 * The next thing to look at is the error message itself. Ask your web host for 
   the actual description of the 500 error. It can be found in the site’s error 
   log.
 *  Thread Starter [stevencoker](https://wordpress.org/support/users/stevencoker/)
 * (@stevencoker)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/help-894/#post-15525943)
 * they said–
 * “A 500 error means that something isn’t loading.
 * This could be the cause of a plugin or a theme conflict.
 * The next step here would be to activate a different and deactivate all plugins.
   If the problem does not persist, then you would need to activate each plugin,
   one by one to see which one might be the culprit, likewise with the theme.
 * I hope this helps with next steps with the troubleshooting.
 * Thank you and kindest regards,
 * Adam”
 * i tried dissableiong everything and switching themes but it still had the same
   issue
 *  Plugin Author [Jeff Starr](https://wordpress.org/support/users/specialk/)
 * (@specialk)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/help-894/#post-15526075)
 * That is all true, however every 500 error should have a corresponding description
   in the site’s error log. You have to actually look at the log file to get it.
 * So for example, you would trigger the 500 error and then look at the latest log
   entries to get more details about the error. Among those details is a brief description
   of what caused the error. That is the information that is needed to help figure
   out what is happening with your site.
 *  Plugin Author [Jeff Starr](https://wordpress.org/support/users/specialk/)
 * (@specialk)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/help-894/#post-15559782)
 * Hi [@stevencoker](https://wordpress.org/support/users/stevencoker/), just wanted
   to follow up with this. It’s been awhile with no reply, so I hope the issue is
   resolved? Or if there is anything I can do to help, please let me know. Thank
   you.
 *  Plugin Author [Jeff Starr](https://wordpress.org/support/users/specialk/)
 * (@specialk)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/help-894/#post-15582871)
 * Hey [@stevencoker](https://wordpress.org/support/users/stevencoker/), I hope 
   you got this sorted. It’s been awhile with no reply so gonna go ahead and mark
   this thread as resolved to help keep the forum organized. Feel free to post again
   with any further questions or feedback, Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘help’ is closed to new replies.

 * ![](https://ps.w.org/simple-ajax-chat/assets/icon-256x256.png?rev=1473439)
 * [Simple Ajax Chat – Add a Fast, Secure Chat Box](https://wordpress.org/plugins/simple-ajax-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/simple-ajax-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/simple-ajax-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/simple-ajax-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/simple-ajax-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/simple-ajax-chat/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [Jeff Starr](https://wordpress.org/support/users/specialk/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/help-894/#post-15582871)
 * Status: resolved