Title: Help!
Last modified: August 26, 2022

---

# Help!

 *  Resolved [hernanjb](https://wordpress.org/support/users/hernanjb/)
 * (@hernanjb)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/help-906/)
 * BMI-qFGhAfme-76368
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhelp-906%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/help-906/#post-15969833)
 * Hi [@hernanjb](https://wordpress.org/support/users/hernanjb/)
 * My apologies for delayed reply.
 * Your debug code, tells me that the backup was cancelled by Apache Web Server.
   
   It was most likely caused by KeepAliveTimeout directive in Apache configuration.
 * We have alternate backup method, that can bypass this limitation.
    Simply, follow
   below steps, there are also other things you can improve.
 * Please open first section of the plugin named: “What will be backed up?”
    Find
   subsection named: “Exclude by folder / file name (case-sensitive)” Here add these
   three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)
 * Once you do that, please follow these steps:
    1. Go to “Other options” section
   2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa) 3.
   Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31) 
   4. Save “Other options” section 5. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * When you do that, try to run your backup once again.
 * Let me know if that worked for you 🙂
    Thank you!
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/help-906/#post-15992180)
 * As we didn’t hear any reply in last days.
    I can assume that you resolved the
   issue.
 * Feel free to open new topic if I am wrong!
    Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Help!’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
 * [Backup Migration](https://wordpress.org/plugins/backup-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/backup-backup/)
 * [Active Topics](https://wordpress.org/support/plugin/backup-backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/backup-backup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/backup-backup/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/help-906/#post-15992180)
 * Status: resolved