Title: HELP HELP Last modified: March 25, 2024 --- # HELP HELP * Resolved [enthalpie](https://wordpress.org/support/users/enthalpie/) * (@enthalpie) * [2 years, 2 months ago](https://wordpress.org/support/topic/help-help-9/) * I have start W3cache and now the site is HS i can’t logging in the site i got internal server error ! * I have try to remove the directory plugin, but the site still unavalible * please help me * the error log said * Une erreur de type E_ERROR a été causée dans la ligne 16 du fichier /home/lireetc/ www/wp-content/plugins/w3-total-cache/Dispatcher.php. Message d’erreur : Uncaught Error: Class “\W3TC\Root_AdminMenu” not found in /home/lireetc/www/wp-content/ plugins/w3-total-cache/Dispatcher.php:16 Stack trace: #0 /home/lireetc/www/wp- content/plugins/w3-total-cache/Generic_Plugin_Admin.php(502): W3TC\Dispatcher:: component(‘Root_AdminMenu’) #1 /home/lireetc/www/wp-content/plugins/w3-total- cache/Generic_Plugin_Admin.php(488): W3TC\Generic_Plugin_Admin->_admin_menu(‘ manage_options’) #2 /home/lireetc/www/wp-includes/class-wp-hook.php(324): W3TC\ Generic_Plugin_Admin->admin_menu(”) #3 /home/lireetc/www/wp-includes/class-wp- hook.php(348): WP_Hook->apply_filters(NULL, Array) #4 /home/lireetc/www/wp-includes/ plugin.php(517): WP_Hook->do_action(Array) #5 /home/lireetc/www/wp-admin/includes/ menu.php(161): do_action(‘admin_menu’, ”) #6 /home/lireetc/www/wp-admin/menu. php(417): require_once(‘/home/lireetc/w…’) #7 /home/lireetc/www/wp-admin/admin. php(158): require(‘/home/lireetc/w…’) #8 /home/lireetc/www/wp-admin/index.php( 10): require_once(‘/home/lireetc/w…’) #9 {main} thrown * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhelp-help-9%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Thread Starter [enthalpie](https://wordpress.org/support/users/enthalpie/) * (@enthalpie) * [2 years, 2 months ago](https://wordpress.org/support/topic/help-help-9/#post-17527113) * Hi I remove the directory W3cache and remove the advanced-cache.php. it is better i can see the site, but can’t go to admin * Thread Starter [enthalpie](https://wordpress.org/support/users/enthalpie/) * (@enthalpie) * [2 years, 2 months ago](https://wordpress.org/support/topic/help-help-9/#post-17527115) * should i remove some more file ? object-cache.php ? * Thread Starter [enthalpie](https://wordpress.org/support/users/enthalpie/) * (@enthalpie) * [2 years, 2 months ago](https://wordpress.org/support/topic/help-help-9/#post-17527124) * IF I transfert to the plugin directory all new files of W3cache plugin will solved the problem ? * Thread Starter [enthalpie](https://wordpress.org/support/users/enthalpie/) * (@enthalpie) * [2 years, 2 months ago](https://wordpress.org/support/topic/help-help-9/#post-17527157) * the answer is yes. i can see the site , i can logging but it is lonnnnng to get the page . i will wait and disable quickly the cache plugin if i arrive to the extension page !! more than 5 min to get a screen ! and at the end internal error! again ! GRRR * Thread Starter [enthalpie](https://wordpress.org/support/users/enthalpie/) * (@enthalpie) * [2 years, 2 months ago](https://wordpress.org/support/topic/help-help-9/#post-17527176) * if i remove advanced-cache.php and object-cache.php i can access to site , but inside wp-admin can’t disable plugin, after a long long long time internal error * Thread Starter [enthalpie](https://wordpress.org/support/users/enthalpie/) * (@enthalpie) * [2 years, 2 months ago](https://wordpress.org/support/topic/help-help-9/#post-17527307) * I hope i will get help. now i have deleted plugin directory, rename cache.php file and i wait for help i can’t launch any admin menu and disable w3cache . * best * Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/) * (@vmarko) * [2 years, 2 months ago](https://wordpress.org/support/topic/help-help-9/#post-17527560) * Hello [@enthalpie](https://wordpress.org/support/users/enthalpie/) * Thank you for reaching out 1. Check .htaccess File (make backup) W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.Ensure that no residual entries are left over in your .htaccess file after deleting the plugin. 2. Delete wp-content files and folders * - cache folder - w3tc-config folder - object-cache.php (if exists) - advanced-cache.php (if exists) - db.php (if exists) - upgrade folder - delete w3-total-cache folder in wp-content/plugins/ (if exists) * 3. Delete Cached Files from CDN (if using CDN) Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser. 4. Go to your wp dashboard and re-install W3 Total Cache * Let me know of this helps! * Thanks! * Thread Starter [enthalpie](https://wordpress.org/support/users/enthalpie/) * (@enthalpie) * [2 years, 2 months ago](https://wordpress.org/support/topic/help-help-9/#post-17527755) * Hello [@vmarko](https://wordpress.org/support/users/vmarko/) Alleluia * I did’nt change .htaccess , remove all the files and directory and re install W3cache. but I am a little bit scare and i will not activate right now * THANK’S !!!!!!! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘HELP HELP’ is closed to new replies. * ![](https://ps.w.org/w3-total-cache/assets/icon-256x256.png?rev=1041806) * [W3 Total Cache](https://wordpress.org/plugins/w3-total-cache/) * [Frequently Asked Questions](https://wordpress.org/plugins/w3-total-cache/#faq) * [Support Threads](https://wordpress.org/support/plugin/w3-total-cache/) * [Active Topics](https://wordpress.org/support/plugin/w3-total-cache/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/w3-total-cache/unresolved/) * [Reviews](https://wordpress.org/support/plugin/w3-total-cache/reviews/) * 8 replies * 2 participants * Last reply from: [enthalpie](https://wordpress.org/support/users/enthalpie/) * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/help-help-9/#post-17527755) * Status: resolved