Title: Help Printer Not Found
Last modified: December 9, 2020

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# Help Printer Not Found

 *  Resolved [ash707](https://wordpress.org/support/users/ash707/)
 * (@ash707)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/help-printer-not-found/)
 * Hi,
    I tried to connect my printer to my website but it doesn’t show the printer.
   I follow the instruction mentioned over [https://wordpress.org/support/topic/printer-not-found-2/](https://wordpress.org/support/topic/printer-not-found-2/).
   I even updated the firmware but it keeps on showing printer not found. I have
   two other website that’s using star printer in same hosting server so I don’t
   think it has something to do with my hosting server. can you help. Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [ash707](https://wordpress.org/support/users/ash707/)
 * (@ash707)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/help-printer-not-found/#post-13767581)
 * Hi,
    how to know printer is connected to the internet ? I think it turns green
   ligh on, right? Also when I do self print it gives me Ip details so I think printer
   is connected to the internet.Or is their another way to check printer internet
   connection?
 *  Thread Starter [ash707](https://wordpress.org/support/users/ash707/)
 * (@ash707)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/help-printer-not-found/#post-13770489)
 * Hi,
    I’m still waiting for reply. In website it is mentioned that support works
   from 9pm -5pm but it’s very hard to get respond. thanks
 *  Plugin Contributor [lawrenceowen](https://wordpress.org/support/users/lawrenceowen/)
 * (@lawrenceowen)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/help-printer-not-found/#post-13770559)
 * [@ash707](https://wordpress.org/support/users/ash707/) It seems like you have
   checked all of the correct things. I agree that if the same host has been no 
   trouble in the past then it seems unlikely that they will be the cause of the
   issues this time.
 * The easiest way to check that your printer can make external internet connections
   is probably to connect it to one of Stars services. To do that, we’ll have to
   exchange some credentials with you, could you let me know where you are based
   so that I can put you in contact with the correct local office to help?
 *  Thread Starter [ash707](https://wordpress.org/support/users/ash707/)
 * (@ash707)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/help-printer-not-found/#post-13770574)
 * [@lawrenceowen](https://wordpress.org/support/users/lawrenceowen/) Thanks for
   your respond. Business is based on London,UK
 *  Plugin Contributor [lawrenceowen](https://wordpress.org/support/users/lawrenceowen/)
 * (@lawrenceowen)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/help-printer-not-found/#post-13770610)
 * [@ash707](https://wordpress.org/support/users/ash707/) perfect, then I’m the 
   correct person to talk with. And I see that you’ve already used the contact form
   to pass over your derails, so I’ll be in touch directly a little later today.
 *  Thread Starter [ash707](https://wordpress.org/support/users/ash707/)
 * (@ash707)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/help-printer-not-found/#post-13770650)
 * Hi,
    No worries. I can send my website credential to you so you can check on 
   your end. Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Help Printer Not Found’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [ash707](https://wordpress.org/support/users/ash707/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/help-printer-not-found/#post-13770650)
 * Status: resolved