Title: Help topic is missing & others!
Last modified: August 30, 2016

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# Help topic is missing & others!

 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/help-topic-is-missing/)
 * After updating from version 1.3.0 to 1.3.1 KOST:
    1. No longer shows help topic combo box on creating new ticket.
    2. No longer shows upload files.
    3. Always shows “Normal” priority although the ticket has different priority on
       [https://mydomain/wp-admin/admin.php?page=ost-tickets](https://mydomain/wp-admin/admin.php?page=ost-tickets)
 * [https://wordpress.org/plugins/key4ce-osticket-bridge/](https://wordpress.org/plugins/key4ce-osticket-bridge/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/help-topic-is-missing/#post-6514027)
 * Hello,
 * 1. –> Now depends on the department, it only shows the help topic belonging to
   the selected department.
 * Once a department has help topics it shows up.
 * 2. upload files in create ticket (logged in page) has not changed. in Contact
   page it’s selectable in ost-config make sure you enabled attachments, same goes
   for help topic and department selection if you want it for contact page.
 * 3. i can’t reproduce this as it shows the priority fine for me, i did notice 
   the help topic doesn’t get displayed properly in ticket list, a fix for that 
   is on it’s way.
 * For your issue no.3 which osticket version are you using?
 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/help-topic-is-missing/#post-6514034)
 * > which osticket version are you using?
 * 1.9.12
 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/help-topic-is-missing/#post-6514156)
 * Did you try reproduce this issue?
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/help-topic-is-missing/#post-6514158)
 * yes,
    i have tried all points mentioned but i can’t reproduce them on our wp 
   4.3 + osticket 1.9.12 with plugin 1.3.1
 * priority shows fine.
    department help topic shows whenever a department is selected
   that has a help topic. and upload files does also work here.
 * remember all do depend on the selection settings in configuration of our plugin
   if it’s enabled or not.
 * we did find a issue with email templates on updated versions that will be fixed
   on upcoming 1.3.2 release which is either later today or tomorrow.
 * If it still doesn’t work with the 1.3.2 updated version we will have to take 
   a look at your environment in order to resolve it
 * also language update will be included in 1.3.2.
 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/help-topic-is-missing/#post-6514186)
 * >  i have tried all points mentioned but i can’t reproduce them on our wp 4.3
   > + osticket 1.9.12 with plugin 1.3.1
 * In [this screencast](https://mega.nz/#!ippG1AbA!uwPri3pNuPlPpTRdBWHsiW9LRRzhXj7XvjVd1lW-zzE)
   you can see what’s going on (I can send to you the auth. for **testo** user on
   my site)
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/help-topic-is-missing/#post-6514187)
 * I see in your screencast that priority gets applied properly (high in your example).
 * Seems you also didn’t talk about the contact page as i initially thought but 
   just the normal logged in page to which really has had no changes other then 
   help topic.
 * To check out why it isn’t working on your plugin we will most likely need a test
   user/ scp user / and database user to wp and osticket (as the issue / difference
   here most likely lays in a conf value or db value thats missing).
 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/help-topic-is-missing/#post-6514193)
 * > I see in your screencast that priority gets applied properly (high in your 
   > example).
 * No No, it applies properly in the backend while in the frontend it shows “عادي”
   which means “Normal”!!!
 * > Seems you also didn’t talk about the contact page as i initially thought but
   > just the normal logged in page to which really has had no changes other then
   > help topic.
 * Actually I never used contact page because I prefer to control it by myself (
   I’m using Contact form 7)
 * > To check out why it isn’t working on your plugin we will most likely need a
   > test user/ scp user / and database user to wp and osticket (as the issue / 
   > difference here most likely lays in a conf value or db value thats missing).
 * Sorry I couldn’t understand what do you want! Do you want to create a users for
   you to be able to check my configurations?
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/help-topic-is-missing/#post-6514194)
 * Well check configuruation / check your environment / server.
 * to which we will need full access to the database, preferably ftp, and normal
   users (wp / osticket) to verify it’s working for your setup.
 * you can mail them to me directly at m. tiggelaar (a t ) key4ce.com
 *  Plugin Author [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * (@mbnoimi)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/help-topic-is-missing/#post-6514209)
 * Check you inbox, I’ve sent to you all needed auth.

Viewing 9 replies - 1 through 9 (of 9 total)

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 * 9 replies
 * 2 participants
 * Last reply from: [mbnoimi](https://wordpress.org/support/users/mbnoimi/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/help-topic-is-missing/#post-6514209)
 * Status: not resolved