HELP! Videos are stuck on private!

  • Resolved thelastdrivein

    (@thelastdrivein)


    1 year, 4 months ago

    I recently moved my website off of the WP server onto my own using ww.wp.xz.cn. I have a ton of videos and film clips on the website that were uploaded via VP when I used the WP server. To have them to show up on my server (there are a lot), I subscribed to Jetpack’s VideoPress feature. They show up now BUT they are all set to private. I’ve tried the following:

    • Turning on and off video privacy in Jetpack settings.
    • Turning on video “compose using shortcodes to embed media from popular sites” as suggested in Jetpack troubleshooting.
    • Deactivated and reactivated Jetpack as suggested by their troubleshooting guide.
    • Submitted a question to Jetpack days ago and they haven’t gotten back to me.

    My next option is deleting Jetpack and reinstalling it. BUT I can’t find anywhere whether or not my videos will be deleted with Jetpack. I CAN NOT lose these videos. There are 10+ years worth of videos in hundreds of posts.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    1 year, 4 months ago

    Hi @thelastdrivein –

    Thank you so much for patiently waiting for a response!

    I looked in our ticketing system and see that we responded to you with a potential solution on ticket #9073681 on 11/25.

    Please respond to that ticket and we can help as needed. I’m going to mark this thread as resolved, and we’ll handle the issue via email.

    Thread Starter thelastdrivein

    (@thelastdrivein)

    1 year, 4 months ago

    I have not received a clear response. I was given a link to download all my VideoPress video and it doesn’t work. I keep trying to go through the “happiness engineers,” explaining the entire situation with example links. Hours later I get an email from someone wanting more info– they do not seem to know what I am talking about at all.

    Chatoxz (a11n)

    (@chatoxz)

    1 year, 4 months ago

    Hi there,

    Thanks for your patience while we sort this out. It looks like you sent several different support requests to WordPress.com and Jetpack, which is why you received different answers.

    Please follow up on this ticket #9073681, and we can share the link again. If you re-upload the videos on your site this should fix the issue.

    Cheers,

Viewing 3 replies - 1 through 3 (of 3 total)

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