Title: Help with errors
Last modified: July 10, 2023

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# Help with errors

 *  Resolved [gtgorg](https://wordpress.org/support/users/gtgorg/)
 * (@gtgorg)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/help-with-errors-2/)
 * Hi there,
 * I keep getting the following errors:
    1. Error: Could not make the backup due to internal server error
    2. Automatic backup was not on time because there was no traffic on the site.
 * It does however appear our backups are working okay, so I need to know whether
   this is working or not ASAP please.
 * Cheers,
 * Alan

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/help-with-errors-2/#post-16883489)
 * Hello [@gtgorg](https://wordpress.org/support/users/gtgorg/) ,
 * It is probably the case that there were no visitors at the scheduled time of 
   the backup, and since the WP cron is triggered by website visitors, it could 
   be that backup was created a bit later than scheduled.
 * For more information, please pass us the debug log so we can inspect further.
   Plugin section Troubleshooting > Check advanced options > big red button, and
   paste the code in your reply.
 * Kind regards
 *  Thread Starter [gtgorg](https://wordpress.org/support/users/gtgorg/)
 * (@gtgorg)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/help-with-errors-2/#post-16883503)
 * Thanks for your speedy response.
 * Can I ask why it matters whether there are visitors or not? We’re currently building
   a new website, and our main customers will be coming over to this site soon, 
   so there will be low traffic for a little while.
 * Done: BMI-V21aFj6I-72776
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/help-with-errors-2/#post-16886335)
 * Hey [@gtgorg](https://wordpress.org/support/users/gtgorg/) ,
 * Scheduled tasks on WordPress sites rely on WP Cron, an integral part of WordPress
   core installation to fire up. However WP Cron again refreshes when a visitor 
   comes to the website. It might sound like a strange story, you can google more
   about WP Cron. Due to way that this core WP feature works, some tasks might be
   late when there are rare website visits.
 * With our premium plugin, we bypassed this potential issue, and scheduled backups
   go out on time.
 * —
 * From your log, I see that backup has successfully finished.
 * If it fails anytime, I would suggest this minor settings adjustment on your site:
    1. Go to “Other options” section
    2. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    3. Save “Other options” section
 * Kind regards
 *  Thread Starter [gtgorg](https://wordpress.org/support/users/gtgorg/)
 * (@gtgorg)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/help-with-errors-2/#post-16887709)
 * Hi guys,
 * I’m afraid this has been really problematic for us and has lots of errors, so
   we’re going to ask for a refund please.
 * Kindly confirm next steps.
 * Cheers,
 * Alan
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/help-with-errors-2/#post-16888795)
 * [@gtgorg](https://wordpress.org/support/users/gtgorg/) could you please elaborate
   on what other problems are you experiencing with the plugin?
 * For the premium plugin inquiries, please send us a direct email to support at
   backupbliss dot com.
 * Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Help with errors’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/help-with-errors-2/#post-16888795)
 * Status: resolved