Title: help with hustle
Last modified: February 18, 2023

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# help with hustle

 *  Resolved [mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * (@mikewillochell)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/)
 * hi i was recently using hustle to add my fluent forms service request form to
   a button, it was on the url i added above under the orange “send us a message”
   and on mobile at the mobile header “service request”, im not sure what happend,
   but under the button ids i have set to service-request which worked before for
   the pop up and i didnt change any settings on hustle or fluent forms, can you
   please help
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhelp-with-hustle%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 15 replies - 1 through 15 (of 15 total)

 *  Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/)
 * (@wpmudevsupport12)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16483823)
 * Hi [@mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * Sorry to hear you are having this issue.
   I checked your page but I could only
   find the form below the  “service request” not a button to trigger the Hustle
   module.Had you edited the page?If so, can you add it back on a test page so we
   can take a deeper look?Best RegardsPatrick Freitas
 *  Thread Starter [mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * (@mikewillochell)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16483884)
 * hey thanks for responding, so it’s that form you seen blow that is suppose to
   pop up when you click the “send us a message” button on the widget block that’s
   got the background with the block wall, you’ll find it there, then it’s also 
   suppose to pop up with the “service” button on mobile menu at the bottom only
   visible on mobile view, from what I remember your suppose to set the button id
   for the on the button “send us a message” and the “service” button to what the
   what you labeled it on fluent forms, which was service-request sorry if I’m repeating
   myself is that what you ment when you couldn’t find them?
 *  Thread Starter [mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * (@mikewillochell)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16483892)
 * When you say edit the page, no I didn’t edit or change anything, what I had did
   was delete some add on plugins, now I’m not 100% sure this is even the issue 
   but I’m gonna mention it because maybe it will help in the troubleshooting, the
   plugin I deleted was master addons it gives you the ability to add custom css
   to anything just like the paid for version of elementor I have the free version
   so I’m not sure if to get this pop up to work if it needs some css to make it
   happen, when I re-download master add-ons if it was what was making the pop up
   work on the button it is now gone..
 *  Thread Starter [mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * (@mikewillochell)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16484032)
 * to confirm the embed id from the fluent forms is in the hustle main content area,
   when i click preview the pop up comes up and displays, however if i exit out 
   and click the send us a message button it will not bring up the pop up still 
   see screen shot [https://ibb.co/H2hqgFb](https://ibb.co/H2hqgFb) and [https://ibb.co/r73hVcG](https://ibb.co/r73hVcG)
 * its like the pop up isnt being linked to the button i want it to pop up when 
   its clicked, under behavior it is set to “click” with the word #service-request
   see screen shot [https://ibb.co/LZHJHBS](https://ibb.co/LZHJHBS) also see [https://ibb.co/ZXHm5rr](https://ibb.co/ZXHm5rr)
 * now on my “send us a message” button the button id is set to service-request 
   [https://ibb.co/KxQ7g3g](https://ibb.co/KxQ7g3g)
 * does there need to be any css to make this work? or do i have anything wrong?
   all those settings and everything i shown was already set up from before when
   it was working, its like im missing somthing to make it work hopefully this helps
   and is more infromative as to the problem
 *  Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/)
 * (@wpmudevsupport12)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16485765)
 * Hi [@mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * Thank you, I could find it now.
   Based on your screenshot your configuration is
   correct, can you try adding a # in your anchor link to see if makes any difference?
 * [https://monosnap.com/file/pK31WX74fileOYeYy9iEqWdJZDCiup](https://monosnap.com/file/pK31WX74fileOYeYy9iEqWdJZDCiup)
   
   If not, please, try a different selector, I see two section with same ID, where
   a page we should use only one ID or multiple classes [https://monosnap.com/file/65pm5X7ohkT5GWG2goNSTh36DHEaJC](https://monosnap.com/file/65pm5X7ohkT5GWG2goNSTh36DHEaJC)
   But in case the problem persists, it could be a plugin or theme conflict and 
   we will need to look further but the above tests would point us to the correct
   direction for the next steps.Best RegardsPatrick Freitas
 *  Thread Starter [mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * (@mikewillochell)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16488738)
 * so i tried it with the # in front it didnt work, i tired a new button and setting
   button id to #service-request and without the # both ways with no luck, on the
   hustle module i made another selector for the new button #service and that didnt
   work, im not sure what im doing wrong, if anything but the theme is astra and
   im using elementor page builder it worked correctly with this for years im not
   sure what the issue is? is there any custom css needed to make it work? see screen
   shots [https://ibb.co/JksPRrk](https://ibb.co/JksPRrk)
 * [https://ibb.co/Nsy1PXg](https://ibb.co/Nsy1PXg)
 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16495664)
 * Hi [@mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * Please do as follows:
 * 1. In these settings (as on this screenshot)
 * [https://imgbb.com/JksPRrk](https://imgbb.com/JksPRrk)
 * do actually remove the # character entirely from the “Link” field; I know it’s
   been suggested to add it but do remove it back
 * 2. Then in “Button ID” also remove the # character entirely, leaving the word
   only; I’d also suggested changing word “service” there to something more unique
   to make sure that there’s for sure only one, single instance of it across the
   page; Let’s say you’d go for “servicepopup” – you would need to write just “servicepopup”(
   without quotes and the # character!) in “Button ID” field.
 * Then update the page to make sure changes are saved.
 * 3. Then to go popup configuration and in behavior settings under Pop-up Trigger
   in “Click” section the “CSS Selectors” field include that Button ID but with #
   character here. So if you used “servicepopup” in Button ID, use “#servicepopup”
   here (again, no quotes).
 * Finally, do save settings, and since you are using Elementor, do go to “Elementor-
   > Tools -> General” page and use a button there to regenerate CSS. Then clear
   all cache on site/server and test it again in incognito (important!) browser 
   window.
 * If it still doesn’t work, it would mean that there’s some unexpected conflict–
   as the popup/button configuration would certainly be fine. But first – please
   give it a go (even if you already feel like you tried that, please go exactly
   the steps I outlined again) and let us know about the outcome.
 * Kind regards,
    Adam
 *  Thread Starter [mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * (@mikewillochell)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16507889)
 * ok so i have tried all that and it didnt work i tried #servicepopup and #service-
   pop-up on the module and the same on the button minus the # cleared server cache
   and site then regenerated from tools in elementor both times when i was trying
   the changes and checked in incognito mode. I dont understand this all was working
   fine before. is there anyway you guys can fix it or diagnose it if i give you
   access to c panel and siteground? even if i have to pay somthing i will to get
   it working correctly. im not sure if its a wordpress issue, hustle issue or my
   site issue. now for whatever reason there is a grey space at the bottom of the
   block that has the click here button that i have been trying to make work, theres
   no way to delete it and its more noticeable on mobile then desktop but that just
   started happening please let know if you can fix it or what to do next, thanks
 *  [Kris – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport13/)
 * (@wpmudevsupport13)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16508559)
 * Hi [@mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * Please email us at [wpsupport@incsub.com](https://wordpress.org/support/topic/help-with-hustle/wpsupport@incsub.com?output_format=md).
   –
   Subject: ATTN: WPMU DEV support – wp.org– Link to your WordPress site– Link back
   to this org thread for reference
 * Kind Regards,
   Kris
 *  Thread Starter [mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * (@mikewillochell)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16522505)
 * i have just sent the email
 *  Thread Starter [mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * (@mikewillochell)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16528942)
 * I have sent the email days ago and haven’t heard back from anyone? How can we
   get this resolved quicker? Please check your email my email is [092631tkm@gmail.com](https://wordpress.org/support/topic/help-with-hustle/092631tkm@gmail.com?output_format=md)
 *  Plugin Support [Saurabh – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support7/)
 * (@wpmudev-support7)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16529856)
 * Hi [@mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * I reviewed the settings in the screenshots you shared and they seem to be correct.
   I also checked the source code of the page and could notice the button id’s match
   with the recommended settings.
 * There is one additional recommendation though. When checking the page I found
   some errors in the browser console (you can right click on any section of the
   page and select the “inspect” option to access these tools), please see the screenshot
   and the code below:
   [https://snipboard.io/dIUeGJ.jpg](https://snipboard.io/dIUeGJ.jpg)
 *     ```wp-block-code
       jquery.sticky-sidebar.js?ver=1677452074:14 Uncaught Error: The container does not contains on the sidebar.
           at StickySidebar.initialize (jquery.sticky-sidebar.js?ver=1677452074:14:306)
           at new StickySidebar (jquery.sticky-sidebar.js?ver=1677452074:11:1160)
           at HTMLDivElement.<anonymous> (jquery.sticky-sidebar.js?ver=1677452074:27:1950)
           at Function.each (jquery.min.js?ver=3.6.1:2:3003)
           at s.fn.init.each (jquery.min.js?ver=3.6.1:2:1481)
           at s.fn.init._jQueryPlugin [as stickySidebar] (jquery.sticky-sidebar.js?ver=1677452074:27:1857)
           at T (exad-scripts.min.js?ver=2.6.4:1:23288)
           at _runHook (frontend.min.js?ver=3.9.2:2:35716)
           at Object.doAction (frontend.min.js?ver=3.9.2:2:36318)
           at e.exports.runReadyTrigger (frontend.min.js?ver=3.9.2:2:3548)
       ```
   
 * This code comes from a cached file and is related to the “Exclusive AddOns for
   Elementor”. This error could interrupt any other JavaScript functionality, including
   triggering the pop up.
 *     ```wp-block-code
       /wp-content/cache/min/1/wp-content/plugins/exclusive-addons-for-elementor/assets/vendor/js/jquery.sticky-sidebar.js?ver=1677452074
       ```
   
 * Check if deactivating this plugin and clearing the cache helps solve the issue
   with the pop-up. You may also need to report this error to the plugin developer.
 * Kind regards
 * Luis
 *  Thread Starter [mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * (@mikewillochell)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16533327)
 * ok so i tried deactivating the plugin and clearing cache looking on incognito
   and no difference so i reactivated it what i did find out is when im on the home
   page in the elementor builder and click preview changes it brings up a new window
   with my website if i click inspect it then gives me my website on one side and
   the inspection view on the other if i then click on “send us a message” the pop
   up works and i can see my form, also when in the inspect it shows the mobile 
   menu and when i click on the “service”button the pop up works and i can see my
   form, but when i look up my website in incognito or not it doesnt work and on
   a mobile phone it doesnt work so what could cause that? [https://ibb.co/hHfkgYn](https://ibb.co/hHfkgYn)
 *  Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/)
 * (@wpmudevsupport12)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16545512)
 * Hi [@mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * Sorry for the delay here.
 * Can you try cleaning the browser cache? Sometimes incognito does bring some caching
   too.
 * I was able to see the PopUp on both Desktop and Mobile:
 * [https://monosnap.com/file/WQZdHNhqh1US44dy4ZvjKzfKntGVZj](https://monosnap.com/file/WQZdHNhqh1US44dy4ZvjKzfKntGVZj)
   
   [https://monosnap.com/file/OUV3XmtpgK4KfkDHM2fpAL0tCNTqaG](https://monosnap.com/file/OUV3XmtpgK4KfkDHM2fpAL0tCNTqaG)
 * Best Regards
    Patrick Freitas
 *  Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/)
 * (@wpmudevsupport12)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16640468)
 * Hi [@mikewillochell](https://wordpress.org/support/users/mikewillochell/)
 * I hope you are doing well and safe!
 * We haven’t heard from you in a while, I’ll mark this thread as resolved.
 * Feel free to let us know if you have any additional questions or problems.
 * Best Regards
    Patrick Freitas

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘help with hustle’ is closed to new replies.

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## Tags

 * [Hustle](https://wordpress.org/support/topic-tag/hustle/)

 * 15 replies
 * 5 participants
 * Last reply from: [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/help-with-hustle/#post-16640468)
 * Status: resolved