Title: HELP:  wp-admin white screen?!
Last modified: August 20, 2016

---

# HELP: wp-admin white screen?!

 *  [AndyDavis](https://wordpress.org/support/users/andydavis/)
 * (@andydavis)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/help-wp-admin-white-screen/)
 * Ok – please be gentle, I am very new to WP and don’t have any technical knowledge
   the content of many of the threads I’ve searched here.
 * I think my WP did an upgrade recently. Since that point, I’ve been unable to 
   log onto the admin screen. When I enter the link, I just get a white screen. 
   I understand that this is common with php issues, following upgrades?
 * How can I fix this?
 * I’ve tried to follow instructions to rename my plug-in folder (and create a fresh/
   empty one), but that doesn’t seem to do anything.
 * Other than that, I am stumped. I don’t know much about database management – 
   struggling even to know how to back-up. Worried terribly about losing all my 
   forum posts (12 months of hard work).
 * Can someone please take the time to talk me through this and help me regain access
   to the admin screen so that I can breathe life back into my (now very silent)
   blog?
 * Thanks in advance..

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/help-wp-admin-white-screen/#post-2379567)
 * Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s
   folder in wp-content/themes and adding “-old” to the end of the folder name using
   [FTP](http://codex.wordpress.org/FTP_Clients) or whatever file management application
   your host provides.
 * – re-uploading all files & folders – **except** the wp-content folder – from 
   a **fresh** download of WordPress.
 * – re-running the upgrade manually using wp-admin/upgrade.php
 *  Thread Starter [AndyDavis](https://wordpress.org/support/users/andydavis/)
 * (@andydavis)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/help-wp-admin-white-screen/#post-2379570)
 * Further to my first post, I have found an error log file on the system. I am 
   not sure if this will throw any light onto the matter:
 * [31-Oct-2011 16:25:47] PHP Fatal error: Allowed memory size of 262144 bytes exhausted(
   tried to allocate 122880 bytes) in /home/scubatec/public_html/scuba_blog/wp-admin/
   includes/dashboard.php on line 550
 * [02-Nov-2011 07:12:56] PHP Fatal error: Allowed memory size of 262144 bytes exhausted(
   tried to allocate 122880 bytes) in /home/scubatec/public_html/scuba_blog/wp-admin/
   admin-header.php on line 118
 *  Thread Starter [AndyDavis](https://wordpress.org/support/users/andydavis/)
 * (@andydavis)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/help-wp-admin-white-screen/#post-2379572)
 * I’m using cPanel X for my FTP.
 * How can I back-up my posts/content, to ensure it isn’t lost when working on this
   problem. Sorry… clueless and paranoid.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/help-wp-admin-white-screen/#post-2379574)
 * Try increasing the memory available to PHP:
    [http://wordpress.org/support/topic/253495#post-1017842](http://wordpress.org/support/topic/253495#post-1017842)
 *  Thread Starter [AndyDavis](https://wordpress.org/support/users/andydavis/)
 * (@andydavis)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/help-wp-admin-white-screen/#post-2379594)
 * Thanks.. so (clueless again) where do I find the PHP.ini file within the database(
   on cPanel)?
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/help-wp-admin-white-screen/#post-2379596)
 * You will need to ask your hosts for assistance with this.
 *  [Tim S](https://wordpress.org/support/users/tim-s/)
 * (@tim-s)
 * [14 years, 7 months ago](https://wordpress.org/support/topic/help-wp-admin-white-screen/#post-2379600)
 * The php.ini file is typically in your public_html folder on cPanel accounts. 
   However, you may need to consult your host like esmi said.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘HELP: wp-admin white screen?!’ is closed to new replies.

## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)
 * [log](https://wordpress.org/support/topic-tag/log/)
 * [on](https://wordpress.org/support/topic-tag/on/)
 * [screen](https://wordpress.org/support/topic-tag/screen/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 7 replies
 * 3 participants
 * Last reply from: [Tim S](https://wordpress.org/support/users/tim-s/)
 * Last activity: [14 years, 7 months ago](https://wordpress.org/support/topic/help-wp-admin-white-screen/#post-2379600)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics