Hello @salliebaxter I hope you are well
as per my investigation, you can follow the below steps
To fix your homepage formatting issue, try these steps:
- Clear your browser cache and any WordPress or CDN caching you have in place (e.g., Jetpack CDN).
- Disable any recently updated plugins to check for conflicts.
- Check your theme or custom CSS settings, as a recent update may have altered the layout.
- Ensure the correct page template is applied to the homepage in WordPress.
- If using a page builder, open it and confirm the layout is as expected.
Let me know if you need further guidance!
Hi Dilip, thanks for your response.
1- cleared cache twice (Purge SG Cache), no change
2- disabled Started templates which was updated on 10/16 and site worked fine after that. no change after disabling and re-enabling
3- I’m using the Astra theme, how do I troubleshoot the theme? I’ve opened the page in the Asta Customize menu, and it still looks messed up and not formatted
4- I opened the page in the WP editor, and it looks the same. How do I apply the page template in WP?
You are using Astra as a theme. I would recommend that you ask them in the support forum what could be causing this: https://ww.wp.xz.cn/support/theme/astra/
