Hello @aromellc
We are incredibly sorry for the bad experience.
I checked your ticket and noticed that there is just one conversation with you and that too because of the confusion you had. It is a pretty common mistake to open the page source and search for a noindex tag to see if the page is marked as noindex or not. In your case, you saw the mention of noindex and assumed that the page was set as noindex. The actual noindex tag is added like this:
<meta robots="noindex">
But, the one you mentioned in your email refers to the No Index option that Rank Math offers in the admin menu bar. It is pretty easy to mistake the two, especially if one does not have full knowledge of how the noindex tag works and how it is supposed to look like.
We mentioned this to you, but it seems like you were in the panic mode mistakenly assuming that we were affecting your rankings (which we would never do, BTW). We understand the frustration, but at least you should have allowed us time to clear your confusion. This entire conversation took place in a span of 22 hours, and you sent us 4 emails, one after the other and we replied with 2. I don’t see the constant back and forth but do pardon me if I am missing something. Also, this all happened on a weekend.
Frustrating you was not our intention and we are sorry if that is what we did. But this was just confusion on your part, but we understand that you must have been furious because of this.
In the future, if you want to move to Rank Math, you can follow Matthew Woodward’s tutorial on migrating to Rank Math so there’s no room for an error or confusion.
Good luck with your future endeavors.
Wrong. Google search console de-indexed over 1/2 of our site because of your plugin. We never set those pages to noindex. Your plugin did.
I’m not confused.
Panic, ABSOLUTELY! My clients entire income relies on the thousands of people that go to their site per day! When 1/2 of that vanished because of a garbage plugin, you phucking right we’re going to panic…WTF
YOAST is by far the #1 SEO Plugin on the market for a reason and I’m ashamed that I ever thought there could be someting better.
I hope everyone reads this because your plugin really messed things up. We would NEVER deindex our site… that’s completely LUDICROUS.
Hello @aromellc
Hope you are staying healthy and safe during this epidemic.
We’re very sorry to hear that the experience you’ve had with Rank Math isn’t the one that we strive to and work day in and day out to provide all of our users with.
All in all, we’d be lying if we said Rank Math was a piece of Software that was magically going to get someone site to rank/index vs. another plugin. Everyone knows that’s not exclusively true, Rank Math is a piece of software, a tool. And, as I’m sure you’re aware, the outcomes of using a piece of software or tool are entirely dependent on the operator.
As evident from the support ticket, it seems like a confusion that the NoIndex tag wasn’t actually added to the Robots meta, it was simply an option shown on the admin’s toolbar (only visible to logged-in users and has no impact on the actual data associated with a webpage). There’s a screenshot showing your website’s Robots Meta tags when you were using the Rank Math plugin:
https://support.rankmath.com/ticket/pages-marked-no-index-on-google/?view=all#post-36395
Nevertheless, we’re sorry to see you go and apologize for not helping clear up any confusion beforehand. Enjoy the rest of your week.
