Title: Hosting problem
Last modified: January 31, 2022

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# Hosting problem

 *  [silverli](https://wordpress.org/support/users/silverli/)
 * (@silverli)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/hosting-problem-3/)
 * Hi I had my website at a web agency but they have now shut down everything and
   I do not know what to do .. I can not log in or anything at all how do I move
   everything without logging in?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhosting-problem-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [lisa](https://wordpress.org/support/users/contentiskey/)
 * (@contentiskey)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/hosting-problem-3/#post-15312475)
 * *do you possession have any older backup copy of the database and files?
    *do
   you have ownership control of the webhosting account? *do you have ownership 
   control of the domain name?
 *  Thread Starter [silverli](https://wordpress.org/support/users/silverli/)
 * (@silverli)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/hosting-problem-3/#post-15312520)
 * I dont have any of it 🙁 I didnt get a log in besides lyckabys.se/wp-admin but
   I cant log in there now either :/
 *  [lisa](https://wordpress.org/support/users/contentiskey/)
 * (@contentiskey)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/hosting-problem-3/#post-15312629)
 * *sounds like the web agency was the owner of the domain name and access to files
   and database.
 * *consider if there any possible way for you to get in contact with a manager 
   or owner of the web agency to make arrangements to get access to the control 
   of the domain name, files and database and be able to set up your website independent
   of the web agency.
    -  This reply was modified 4 years, 4 months ago by [lisa](https://wordpress.org/support/users/contentiskey/).
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [4 years, 4 months ago](https://wordpress.org/support/topic/hosting-problem-3/#post-15312687)
 * Just a side note for anyone about to “me, too” on this: When you’re hiring someone
   to build a web site, make sure you are the one paying directly for hosting, directly
   for any plugins and themes, and directly for the domain. Otherwise, your site
   can be disappeared or held hostage.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Hosting problem’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/hosting-problem-3/#post-15312687)
 * Status: not resolved

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