Title: Hostname Bug Last modified: August 30, 2016 --- # Hostname Bug * [Slangex](https://wordpress.org/support/users/slangex/) * (@slangex) * [10 years, 6 months ago](https://wordpress.org/support/topic/hostname-bug/) * Hi there- * I was experiencing an issue on a WordPress site I maintain with Postman SMTP where none of the changes I made in the plugin settings were being saved, instead reverting to their default value when the page reloads. I contacted my hosting provider (LCN.com) as I suspected the issue was caused by an issue with the connection to the database, however this was their response: * “ The Second Line team have investigated this issue for and advised below: * The problem appears to be in the plugin’s AJAX. It seems to be stripping the hostname from the mail server then then trying to connect to that, so lcn.com port 25 instead of mail.lcn.com 25. The error logs are full of junk like this from it: * Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: [0] => PostmanWizardSocket Object, referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: [1] => PostmanWizardSocket Object, referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: [2] => PostmanWizardSocket Object, referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: [3] => PostmanWizardSocket Object, referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: [4] => PostmanWizardSocket Object, referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: [5] => PostmanWizardSocket Object, referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) * Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: ERROR PostmanManageConfigurationAjaxHandler: SMTP – co.uk: 25, referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: ERROR PostmanManageConfigurationAjaxHandler: Gmail API, referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: ERROR PostmanManageConfigurationAjaxHandler: Mandrill API, referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: ERROR PostmanManageConfigurationAjaxHandler: SendGrid API, referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: ERROR PostmanManageConfigurationAjaxHandler: , referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) Nov 24 18:20:26 10.1.4.34 logger: [Tue Nov 24 18:20:26 2015] [warn] [client 94.126.40.230] mod_fcgid: stderr: ERROR PostmanManageConfigurationAjaxHandler: , referer: [http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard](http://www.coyltonparishchurch.co.uk/wp-admin/options-general.php?page=postman%2Fconfiguration_wizard) * It looks as those the “SMTP” option doesn’t work as they seem to be expecting everyone to pick one of the others. You will need to raise this with the plugin developers. * “ * Can you help? * Thanks. * [https://wordpress.org/plugins/postman-smtp/](https://wordpress.org/plugins/postman-smtp/) Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 6 months ago](https://wordpress.org/support/topic/hostname-bug/#post-6808541) * > It seems to be stripping the hostname from the mail server then then trying > to connect to that, so lcn.com port 25 instead of mail.lcn.com 25 * I’m not sure how they made that leap in logic. They must have strong legs. * Ajax is used in the wizard, in the connectivity test, in the email test but ajax is not used for saving your settings in the advanced screen. are you able to set your settings and save them manually? * Thread Starter [Slangex](https://wordpress.org/support/users/slangex/) * (@slangex) * [10 years, 6 months ago](https://wordpress.org/support/topic/hostname-bug/#post-6808712) * Thanks for getting back to me. * No, unfortunately when I try to save any settings in the manual/advanced form the same thing happens – when I hit the save changes button the page reloads, the values entered into the form revert to default and none of the settings are retained. * I’ve sent a reply to them regarding your clarification. I await with bated breath their explanation…! Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Hostname Bug’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/postman-smtp_7c7b78.svg) * [Postman SMTP Mailer/Email Log](https://wordpress.org/plugins/postman-smtp/) * [Frequently Asked Questions](https://wordpress.org/plugins/postman-smtp/#faq) * [Support Threads](https://wordpress.org/support/plugin/postman-smtp/) * [Active Topics](https://wordpress.org/support/plugin/postman-smtp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/postman-smtp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/postman-smtp/reviews/) * 2 replies * 2 participants * Last reply from: [Slangex](https://wordpress.org/support/users/slangex/) * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/hostname-bug/#post-6808712) * Status: not resolved