Hi @amidac,
What might be happening here is Stripe requires SSL to be on the site (HTTPS) for it to run correctly on a Live site. The error in your screenshot shows that it is missing this.
Make sure that your Live site has SSL installed then test again. If you continue to have issues please let us know.
Thread Starter
AmidaC
(@amidac)
Hi @nixiack8 – thanks for the response but the issue still persists with the same two error messages…
Hi @amidac,
If this is the case, what I show from your site in this screenshot is that you have HTTPS showing across the top, but the certificate itself is not appearing to be valid. To fix this, reach out to your Host and they should be able to get this sorted, then it should work.
Thread Starter
AmidaC
(@amidac)
Not sure why it’s flagging that as an error as on the same page you’ll see it’s registered as valid, and also on the checkout page? I’ve also run a test on whynopadlock and it’s come back as valid. Please see screenshots below:
https://prnt.sc/n39x1n
https://prnt.sc/n39x41
https://prnt.sc/n39x7y
Hi @amidac,
At this point it would be good to reach out to your Host, as they are the ones who handle SSL. For some reason it is being flagged as not valid, and we are unable to do anything regarding SSL. In that same screenshot in my previous response it also had some image items that were not served over SSL, so this also could be related (not likely, but possible).
Please reach out to your Host and make sure that the Cert was set correctly, and it should start working 🙂
Thread Starter
AmidaC
(@amidac)
Thanks @nixiack8 I’ve just spoken with the hosts and they have confirmed that the SSL is valid and correctly installed – also ran a test in a different site and it’s all valid, see screenshot: https://prnt.sc/n3q2ki – it also doesn’t return that error in the console of the other pages, nor the checkout where the issue lies?
Thread Starter
AmidaC
(@amidac)
Update: the padlock is showing and here is an updated screenshot with the stripe error in console – does that help?
https://prnt.sc/n3qdfm
Hey @amidac,
Glad to see your SSL is all good now. Were you able to solve this problem? If not, I would recommend testing for conflicts at this point. Something is leading to a JavaScript error. Here are the steps for conflict testing: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4
Let us now how it goes!
