Title: HT Event Manager does create problems after update
Last modified: December 10, 2024

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# HT Event Manager does create problems after update

 *  [annaprosper](https://wordpress.org/support/users/annaprosper/)
 * (@annaprosper)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/ht-event-manager-does-create-problems-after-update/)
 * Yesterday the update of your HT Event Plugin was released. It created serious
   problems for our website (built with Elementor). Thus, we needed to deinstall
   it for now. Do you know if this could be related to the plugin-update itself 
   and any kind of bug? Or could it be a incompatability with another plugin? Is
   there the option to reinstall an earlier version of the plugin?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fht-event-manager-does-create-problems-after-update%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Tarek Aziz](https://wordpress.org/support/users/tarekht/)
 * (@tarekht)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/ht-event-manager-does-create-problems-after-update/#post-18193621)
 * Hello [@annaprosper](https://wordpress.org/support/users/annaprosper/),
 * Thank you very much for reaching out to us.
 * We sincerely apologize for the inconvenience you have experienced after updating
   the plugin. Rest assured, we’re here to help and will work to resolve this situation
   as quickly as possible.
 * In the meantime, we kindly request you to revert to a previous (working) version
   following the steps below:
 * 1. [https://prnt.sc/wMH8hbdmazyn](https://prnt.sc/wMH8hbdmazyn)
    2. [https://prnt.sc/LbN0kKzase9U](https://prnt.sc/LbN0kKzase9U)
   3. Before installing the old version, please deactivate and delete the current
   HT Event plugin from your WordPress dashboard. 4. [https://prnt.sc/Ijc-Qm5fBiBg](https://prnt.sc/Ijc-Qm5fBiBg)
 * To identify the root cause of the issue, could you please share screenshots of
   the specific problems you are facing?
 * This will help us better understand the issue and provide an effective solution
   🙂
 * If you need any clarification or assistance with reverting to a previous version,
   please don’t hesitate to let us know.
 * Kindest regards!
 *  Thread Starter [annaprosper](https://wordpress.org/support/users/annaprosper/)
 * (@annaprosper)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/ht-event-manager-does-create-problems-after-update/#post-18200938)
 * Dear Tarek, thank you for answering so quickly and with so handy screenshots.
   Unluckily the installation of the last version led to the same problem on our
   website, which at least now lets us know that it has not been the update itself,
   but needs to be a different kind of problem. What exact kind of screenshots would
   you like? Because as soon as I install HT Event the entire page does not work,
   so I cannot show any misfunctioning, as it influences the working of the entire
   page. Now obvioulsly I receive reports from WP that the sites linked to HT EVENT
   cannot be opened, which is due to the deinstallation of the plugin. Do you know
   if there is an imcompatability with other plugins which might lead to the problem?
   Best regards Anna
 *  Plugin Contributor [Tarek Aziz](https://wordpress.org/support/users/tarekht/)
 * (@tarekht)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/ht-event-manager-does-create-problems-after-update/#post-18203339)
 * Hi Anna,
 * Thank you so much for your kind response 🙂
 * I am glad I could answer promptly, along with a few screenshots.
 * However, I am truly sorry to hear that updating the plugin to its most recent
   version didn’t help.
 * I completely understand that you are unable to provide us with a screenshot of
   the malfunction.
 * The reports from WP not clarifying the exact issue must be frustrating, and we
   strongly believe there may be other contributing factors at play.
 * To identify the issue, we will need to investigate further. Therefore, I kindly
   request you to create a ticket in our dedicated support center: **[https://hasthemes.com/contact-us/](https://hasthemes.com/contact-us/)**
 * This will allow us to take a closer look and provide you with an effective solution.
 * Looking forward to resolving this for you soon!
 * Kindest regards,
    Tarek

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘HT Event Manager does create problems after update’ is closed to new 
replies.

 * ![](https://ps.w.org/ht-event/assets/icon-128x128.png?rev=2990542)
 * [HT Event - WordPress Event Manager Plugin for Elementor](https://wordpress.org/plugins/ht-event/)
 * [Support Threads](https://wordpress.org/support/plugin/ht-event/)
 * [Active Topics](https://wordpress.org/support/plugin/ht-event/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ht-event/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ht-event/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Tarek Aziz](https://wordpress.org/support/users/tarekht/)
 * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/ht-event-manager-does-create-problems-after-update/#post-18203339)
 * Status: not resolved