Hello @uriahs-victor ,
Thanks for reaching out! I’m really sorry you’re running into this frustrating issue.
I’ve already sent all the details over to our technical team so they can dig into what’s happening.
While they’re investigating, could you send over your diagnostic test report? This would give us some valuable insights that might help speed things up.
I’ll be back in touch the moment I hear from the tech team, or if we need anything else from you to crack this case.
Really appreciate your patience while we work on this. If any questions pop up or if there’s anything else you notice about the issue, just let me know!
Warm regards,
@aqibkhan9 Here’s a temp paste with the diagnostics details:
https://pastebin.com/0MdMZ1Qk
It expires after 2 weeks.
Hey @uriahs-victor
Thank you so much for sharing the requested information. Our team replicated a similar scenario as yours, but failed to reproduce the issue you are facing.
Could you please test the flow with all other plugins deactivated except Post SMTP & WooCommerce, along with the theme switched to default. This will help us in identifying if it’s due to potential conflict with another plugin.
Looking forward to your response & an opportunity to assist you.
Warm regards,
Support Team – WP Experts
Hello @uriahs-victor ,
We hope you are doing well.
We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.
Have a great day!
Thanks and regards,
Support Team – WP Experts
