Title: HTML-Code in “Conversation error message”
Last modified: April 28, 2020
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# HTML-Code in “Conversation error message”
* Resolved [nisto2016](https://wordpress.org/support/users/nisto2016/)
* (@nisto2016)
* [6 years, 1 month ago](https://wordpress.org/support/topic/html-code-in-conversation-error-message/)
* Hi,
* I would like to setup as “Conversation error message” something like “Sorry,
a mistake happened. Please reload the site or send us an e-mail” – this is possible
but unfortunately not to link the word “e-mail” with an email-HTML-Hyperlink
like “[e-mail](https://wordpress.org/support/topic/html-code-in-conversation-error-message/info@infologistix.de?subject=Nachricht%20von%20Andromeda).
* Is there any other possibility to add a link into this “conversation error message”?
E.g. link to a contact page?
* Thank you very much in advance for your kind support,
best regards Nicola
* The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhtml-code-in-conversation-error-message%2F%3Foutput_format%3Dmd&locale=en_US)
to see the link]_
Viewing 9 replies - 1 through 9 (of 9 total)
* Plugin Author [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
* (@intelahelp)
* [6 years, 1 month ago](https://wordpress.org/support/topic/html-code-in-conversation-error-message/#post-12796512)
* Hello [@nisto2016](https://wordpress.org/support/users/nisto2016/).
You can
add a hyperlink to your email using the HTML code:
* Sorry, a mistake happened. Please reload the site or send us an `e-mail`
- This reply was modified 6 years, 1 month ago by [Intela-bot Help](https://wordpress.org/support/users/intelahelp/).
- This reply was modified 6 years, 1 month ago by [Intela-bot Help](https://wordpress.org/support/users/intelahelp/).
* Thread Starter [nisto2016](https://wordpress.org/support/users/nisto2016/)
* (@nisto2016)
* [6 years, 1 month ago](https://wordpress.org/support/topic/html-code-in-conversation-error-message/#post-12799637)
* Hi,
Thank you very much for your kind support. Unfortunately the HTML-Code seems
not to work on my site. I entered as Text `Sorry, leider ist ein Fehler aufgetreten.
Bitte lade die Seite neu oder kontaktiere uns per E-Mail`
* After pasting this text in your settings the field text gets shorten and beside
the field the end is displayed. Difficult to describe, here is the link to a
short video about it how it looks like:
[https://share.getcloudapp.com/YEu1WRR1](https://share.getcloudapp.com/YEu1WRR1)
* Only in case I paste the same message without HTML-Code the e-mail-Adresse gets
linked automatically (but without the “Subject” I wanted also to transmit in
my HTML-Code).
* Did I something wrong?
* Thank you very much in advance again and best regards
Nicola
* Plugin Author [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
* (@intelahelp)
* [6 years ago](https://wordpress.org/support/topic/html-code-in-conversation-error-message/#post-12828334)
* Hello [@nisto2016](https://wordpress.org/support/users/nisto2016/).
* We know about the incorrect display of HTML code in the error message and have
already begun to eliminate it. But this does not affect the display of this answer
in the chatbot window.
* Thread Starter [nisto2016](https://wordpress.org/support/users/nisto2016/)
* (@nisto2016)
* [6 years ago](https://wordpress.org/support/topic/html-code-in-conversation-error-message/#post-12830802)
* Hi,
Thank you very much for your reply.
* Perfect that you work on resolving this issue. So I will wait until this works.
Until then I will not use HTML-Code within this error message but just use the
text format there (and here just mention my e-mail-address in text format as
well).
* Thanks very much again and best regards
Nicola
* Plugin Author [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
* (@intelahelp)
* [5 years, 9 months ago](https://wordpress.org/support/topic/html-code-in-conversation-error-message/#post-13267970)
* Hello [@nisto2016](https://wordpress.org/support/users/nisto2016/).
We released
the new version of plugin (0.8.28) that has the fix to your issue. Please update
your plugin to the latest version and let us know if the issue persists.
* Thread Starter [nisto2016](https://wordpress.org/support/users/nisto2016/)
* (@nisto2016)
* [5 years, 9 months ago](https://wordpress.org/support/topic/html-code-in-conversation-error-message/#post-13268160)
* Hi,
Thank you very much for letting me know. Sounds great 🙂 I just implemented
the html-code for the e-mail-address but could not test it so far because no
error occurred :-). Or do you have an idea how I can test the error message?
But it should work I guess 🙂
* Thanks again and best regards
Nicola
* Plugin Author [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
* (@intelahelp)
* [5 years, 9 months ago](https://wordpress.org/support/topic/html-code-in-conversation-error-message/#post-13269232)
* Hi Nicola (@nisto2016).
* Unfortunately there is no way to cause an error from the chatbox page or admin
panel. To validate your error message, this error must have occurred on the server.
* If you have more questions, don’t hesitate to ask them.
* Thread Starter [nisto2016](https://wordpress.org/support/users/nisto2016/)
* (@nisto2016)
* [5 years, 9 months ago](https://wordpress.org/support/topic/html-code-in-conversation-error-message/#post-13270215)
* Hi,
Thank you, no problem, it should work now and will help us very much, perfect
support 🙂
* Best regards and have a nice week,
Nicola
* Plugin Author [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
* (@intelahelp)
* [5 years, 9 months ago](https://wordpress.org/support/topic/html-code-in-conversation-error-message/#post-13274383)
* Thank you very much.
Viewing 9 replies - 1 through 9 (of 9 total)
The topic ‘HTML-Code in “Conversation error message”’ is closed to new replies.
* 
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* 9 replies
* 2 participants
* Last reply from: [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
* Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/html-code-in-conversation-error-message/#post-13274383)
* Status: resolved