Title: HTML email doesn’t work
Last modified: April 10, 2017
---
# HTML email doesn’t work
* Resolved [Hjsurk](https://wordpress.org/support/users/hjsurk/)
* (@hjsurk)
* [9 years, 2 months ago](https://wordpress.org/support/topic/html-email-doesnt-work/)
* Hello,
* I’ve added my HTML email to the response field but it shows up all messed up
and scrambled.
* I’ve tried the visual and text editor for the fields. Text editor seems to to
something but not great.
Viewing 4 replies - 1 through 4 (of 4 total)
* Plugin Author [Josh Pollock](https://wordpress.org/support/users/shelob9/)
* (@shelob9)
* [9 years, 2 months ago](https://wordpress.org/support/topic/html-email-doesnt-work/#post-9016797)
* [@hjsurk](https://wordpress.org/support/users/hjsurk/) –
* Thanks for using Caldera Forms. I’m sorry you’re having an issue on your site
with HTML emails. This sounds like a bug on your site, I would recommend submitting
the form with PHP debug logging enabled to find the error — see: [https://calderaforms.com/2016/05/wordpress-debug-logging/](https://calderaforms.com/2016/05/wordpress-debug-logging/)
* If you need help troubleshooting, please open a support ticket: [https://calderaforms.com/downloads/caldera-forms-priority-support/](https://calderaforms.com/downloads/caldera-forms-priority-support/)
* Thread Starter [Hjsurk](https://wordpress.org/support/users/hjsurk/)
* (@hjsurk)
* [9 years, 2 months ago](https://wordpress.org/support/topic/html-email-doesnt-work/#post-9017987)
* Hi Josh,
* Nothing strange came forward in the debug log. The same template works perfectly
fine in Contact Form 7 but this plugins input field for the emails seems to screw
up the layout. Seems like it can’t handle spaces, comments etc. I’ve removed
most of those but it still can’t properly output the e-mail.
* I’ve made an imgur album for you so you can check out what I’m talking about.
* Example: (Recommend checking the link instead of embed version)
* > [Example HTML template beefree in Caldera Forms](https://imgur.com/a/vMVwX)
- This reply was modified 9 years, 2 months ago by [Hjsurk](https://wordpress.org/support/users/hjsurk/).
Reason: comment about embed version
* Thread Starter [Hjsurk](https://wordpress.org/support/users/hjsurk/)
* (@hjsurk)
* [9 years, 2 months ago](https://wordpress.org/support/topic/html-email-doesnt-work/#post-9023638)
* Extra note:
* I tried this plug-in (works with Caldera Forms): [https://wordpress.org/plugins/wp-html-mail/](https://wordpress.org/plugins/wp-html-mail/)
This fixed the layout but doesn’t fill my fields anymore since its just a plain
html email.
* Seems like the content field for e-mails is buggy because it uses the default
rich editor instead of a plain field.
* Plugin Author [Josh Pollock](https://wordpress.org/support/users/shelob9/)
* (@shelob9)
* [9 years, 1 month ago](https://wordpress.org/support/topic/html-email-doesnt-work/#post-9038261)
* [@hjsurk](https://wordpress.org/support/users/hjsurk/) That’s not going to work.
You can’t set the full HTML markup in the visual editor. If you want to do that,
use the caldera_forms_mailer filter instead:
* [https://calderaforms.com/doc/caldera_forms_mailer/](https://calderaforms.com/doc/caldera_forms_mailer/)
* If you need help making that work, please open a support ticket:
* [https://calderaforms.com/support](https://calderaforms.com/support)
Viewing 4 replies - 1 through 4 (of 4 total)
The topic ‘HTML email doesn’t work’ is closed to new replies.
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## Tags
* [HTML email](https://wordpress.org/support/topic-tag/html-email/)
* 4 replies
* 2 participants
* Last reply from: [Josh Pollock](https://wordpress.org/support/users/shelob9/)
* Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/html-email-doesnt-work/#post-9038261)
* Status: resolved