Title: HTML Email Issue
Last modified: July 6, 2022
---
# HTML Email Issue
* Resolved [Rajon Ahmed](https://wordpress.org/support/users/engrrajonahmed/)
* (@engrrajonahmed)
* [3 years, 11 months ago](https://wordpress.org/support/topic/html-email-issue/)
* Hi there,
I was trying to send HTML Emails. But emails reach the destination
broken.
* Correct: [https://prnt.sc/ZzkKkIbEiXY-](https://prnt.sc/ZzkKkIbEiXY-)
Incorrect:
[https://prnt.sc/7juOViyVz00y](https://prnt.sc/7juOViyVz00y)
* Thank you!
– Rajon Ahmed
Viewing 3 replies - 1 through 3 (of 3 total)
* Plugin Author [Kevin Pirnie](https://wordpress.org/support/users/kevp75/)
* (@kevp75)
* [3 years, 11 months ago](https://wordpress.org/support/topic/html-email-issue/#post-15801808)
* Hey Rajon,
Interesting. I don’t think it’s an issue with the way the emails
are being sent though. If you look at your “Incorrect” email, your title is indeed
bolded, and the logo indeed shows. If it wasn’t sent as HTML, those wouldn’t
show like that.
* I can take a look into it, but, this plugin does no formatting of emails… it
only sets a flag for WordPress’s email sending library for HTML or Plain Text.(
WordPress actually uses the PHPMailer library… it’s part of Core)
* Can you let me know a few more details though?
* WP Core Version:
Plugin Version: Email Provider: Email Client: PHP Version:
* Thanks!
* Plugin Author [Kevin Pirnie](https://wordpress.org/support/users/kevp75/)
* (@kevp75)
* [3 years, 11 months ago](https://wordpress.org/support/topic/html-email-issue/#post-15821807)
* [@engrrajonahmed](https://wordpress.org/support/users/engrrajonahmed/)
I cannot
help you if you cannot help me mate… I need more information and need you to
check out what I suggested.
* Please note, I am going to close this as solved in 1 day.
* Plugin Author [Kevin Pirnie](https://wordpress.org/support/users/kevp75/)
* (@kevp75)
* [3 years, 6 months ago](https://wordpress.org/support/topic/html-email-issue/#post-16292457)
* Closing. No response
Viewing 3 replies - 1 through 3 (of 3 total)
The topic ‘HTML Email Issue’ is closed to new replies.
* 
* [SMTP Settings for Gravity Forms](https://wordpress.org/plugins/smtp-settings-for-gravity-forms/)
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## Tags
* [formatting](https://wordpress.org/support/topic-tag/formatting/)
* [html](https://wordpress.org/support/topic-tag/html/)
* 3 replies
* 2 participants
* Last reply from: [Kevin Pirnie](https://wordpress.org/support/users/kevp75/)
* Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/html-email-issue/#post-16292457)
* Status: resolved