Title: HTML Error
Last modified: February 12, 2019
---
# HTML Error
* Resolved [thegoodlife310](https://wordpress.org/support/users/thegoodlife310/)
* (@thegoodlife310)
* [7 years, 3 months ago](https://wordpress.org/support/topic/html-error-13/)
* Getting an error when fetching.
* Feed file is in a format that we don’t support: HTML
* The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhtml-error-13%2F%3Foutput_format%3Dmd&locale=en_US)
to see the link]_
Viewing 8 replies - 1 through 8 (of 8 total)
* Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/)
* (@aukejomm)
* [7 years, 3 months ago](https://wordpress.org/support/topic/html-error-13/#post-11195738)
* He [@thegoodlife310](https://wordpress.org/support/users/thegoodlife310/)
The
xml file looks just fine.
* What is the issue
* Thread Starter [thegoodlife310](https://wordpress.org/support/users/thegoodlife310/)
* (@thegoodlife310)
* [7 years, 3 months ago](https://wordpress.org/support/topic/html-error-13/#post-11195754)
* When I put it in for a scheduled fetch then do fetch now, it gives me the error:
* Feed file is in a format that we don’t support: HTML
* I reviewed it as well and did not see an issue or where the HTML is.
* Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/)
* (@aukejomm)
* [7 years, 3 months ago](https://wordpress.org/support/topic/html-error-13/#post-11195774)
* I have a hard time to understand what is going wrong.
Could you please use screenshots
to show me error messages.
* Thread Starter [thegoodlife310](https://wordpress.org/support/users/thegoodlife310/)
* (@thegoodlife310)
* [7 years, 3 months ago](https://wordpress.org/support/topic/html-error-13/#post-11195902)
* [https://store.thegoodlifesociety.com/wp-content/uploads/google-hats-1.jpg](https://store.thegoodlifesociety.com/wp-content/uploads/google-hats-1.jpg)
* Thread Starter [thegoodlife310](https://wordpress.org/support/users/thegoodlife310/)
* (@thegoodlife310)
* [7 years, 3 months ago](https://wordpress.org/support/topic/html-error-13/#post-11199218)
* Any update? I have tried contacting Google and they are saying it is on the 3rd
parties side.
* Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/)
* (@aukejomm)
* [7 years, 3 months ago](https://wordpress.org/support/topic/html-error-13/#post-11200541)
* Hello Regan,
You are doing something wrong. The xml file in your first post
is correct. Nothing wrong with that. So you are submitting the wrong url or something
because the xml url will be correct. Check again in the merchant center.
Check this: [https://support.google.com/merchants/answer/1219255?hl=en](https://support.google.com/merchants/answer/1219255?hl=en)
* Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/)
* (@aukejomm)
* [7 years, 3 months ago](https://wordpress.org/support/topic/html-error-13/#post-11244713)
* Hello [@thegoodlife310](https://wordpress.org/support/users/thegoodlife310/),
* What is the status of the issue?
Is it solved? have you found what was wrong?
* Let me know.
* Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/)
* (@aukejomm)
* [7 years, 2 months ago](https://wordpress.org/support/topic/html-error-13/#post-11302835)
* Hello [@thegoodlife310](https://wordpress.org/support/users/thegoodlife310/)
* I have not heard back from you so i assume the issue has been solved.
If this
is not the case do not hessitate to contact us
Viewing 8 replies - 1 through 8 (of 8 total)
The topic ‘HTML Error’ is closed to new replies.
* 
* [WPMR Google Feed Manager for WooCommerce – Sell on Google Merchant Center & Shopping](https://wordpress.org/plugins/wp-product-feed-manager/)
* [Frequently Asked Questions](https://wordpress.org/plugins/wp-product-feed-manager/#faq)
* [Support Threads](https://wordpress.org/support/plugin/wp-product-feed-manager/)
* [Active Topics](https://wordpress.org/support/plugin/wp-product-feed-manager/active/)
* [Unresolved Topics](https://wordpress.org/support/plugin/wp-product-feed-manager/unresolved/)
* [Reviews](https://wordpress.org/support/plugin/wp-product-feed-manager/reviews/)
* 8 replies
* 2 participants
* Last reply from: [AukeJomm](https://wordpress.org/support/users/aukejomm/)
* Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/html-error-13/#post-11302835)
* Status: resolved