Title: .html extension causing problems?
Last modified: May 23, 2017

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# .html extension causing problems?

 *  Resolved [Rich Owings](https://wordpress.org/support/users/gpsmapper/)
 * (@gpsmapper)
 * [9 years ago](https://wordpress.org/support/topic/html-extension-causing-problems/)
 * Hi,
 * I’m trying to set up redirects to send /files/old-staff-member.html to /staff/
   but it isn’t working. Any idea why? Is it because of the .html extension on the
   source?
    -  This topic was modified 9 years ago by [Rich Owings](https://wordpress.org/support/users/gpsmapper/).

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Fakhri Alsadi](https://wordpress.org/support/users/fakhris/)
 * (@fakhris)
 * [9 years ago](https://wordpress.org/support/topic/html-extension-causing-problems/#post-9163460)
 * Hello,
    for sure, No There is no issue with any extension, Could you please contact
   us via our [support center here](http://www.clogica.com/contact-us) and we will
   check the issue with you
 * [http://www.clogica.com/contact-us](http://www.clogica.com/contact-us)
 * Thanks
 *  Thread Starter [Rich Owings](https://wordpress.org/support/users/gpsmapper/)
 * (@gpsmapper)
 * [9 years ago](https://wordpress.org/support/topic/html-extension-causing-problems/#post-9163868)
 * Thanks! I just submitted a ticket.
 *  Thread Starter [Rich Owings](https://wordpress.org/support/users/gpsmapper/)
 * (@gpsmapper)
 * [9 years ago](https://wordpress.org/support/topic/html-extension-causing-problems/#post-9166975)
 * Thanks, guys. Great support!
 *  [HMSRE](https://wordpress.org/support/users/hmsre/)
 * (@hmsre)
 * [9 years ago](https://wordpress.org/support/topic/html-extension-causing-problems/#post-9202215)
 * What was the issue? Seem to be having same issue on our side too – same exact
   use case. Thx.
 * Dave
 * btw – we have pro version.
 *  Thread Starter [Rich Owings](https://wordpress.org/support/users/gpsmapper/)
 * (@gpsmapper)
 * [9 years ago](https://wordpress.org/support/topic/html-extension-causing-problems/#post-9205113)
 * The reason it didn’t work for me was that the .html files were outside of the
   WordPress installation.
 *  [HMSRE](https://wordpress.org/support/users/hmsre/)
 * (@hmsre)
 * [9 years ago](https://wordpress.org/support/topic/html-extension-causing-problems/#post-9205483)
 * Thanks Rich. Ours our old links from our previous site that had those URLs and
   when you setup the redirect, it fails. Will have to open a ticket. I appreciate
   the follow up!
 * Dave

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘.html extension causing problems?’ is closed to new replies.

 * ![](https://ps.w.org/seo-redirection/assets/icon-128x128.jpg?rev=983735)
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 * 6 replies
 * 3 participants
 * Last reply from: [HMSRE](https://wordpress.org/support/users/hmsre/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/html-extension-causing-problems/#post-9205483)
 * Status: resolved