Title: HTML in resent e-mails
Last modified: January 30, 2026
---
# HTML in resent e-mails
* Resolved [jtg](https://wordpress.org/support/users/favdes/)
* (@favdes)
* [4 months, 1 week ago](https://wordpress.org/support/topic/html-in-resent-e-mails/)
* Hello,
* We’re having a bit of an odd one. We have a booking system on our site which
sends confirmation e-mails to customers once they have made a booking. These
are now sending and displaying properly however if we go to the mail ‘Log’ and
resend an e-mail, even to the same address, the second e-mail displays HTML code–
not the properly formatted e-mail.
* We’ve tried enabling the ‘Fix for Broken Email’ option but that hasn’t made any
difference.
* Any ideas what else we could try?
* Many thanks
James
Viewing 3 replies - 1 through 3 (of 3 total)
* Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/)
* (@aqibkhan9)
* [4 months, 1 week ago](https://wordpress.org/support/topic/html-in-resent-e-mails/#post-18804396)
* Hello [@favdes](https://wordpress.org/support/users/favdes/) ,
* Thank you for reaching out to our Support team. We’re truly sorry to hear that
you’re encountering such issue.
* Kindly send over the Diagnostic test report & try the [html-addon](https://drive.google.com/file/d/1dhohz68qvISVy7RE1dumYxiDmq2aPQ5q/view?usp=sharing)
to see if it resolves the issue.
* Looking forward to your response & an opportunity to assist you.
* Thread Starter [jtg](https://wordpress.org/support/users/favdes/)
* (@favdes)
* [4 months, 1 week ago](https://wordpress.org/support/topic/html-in-resent-e-mails/#post-18804513)
* Perfect, thank you – the HTML add-on worked!
* Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/)
* (@aqibkhan9)
* [4 months ago](https://wordpress.org/support/topic/html-in-resent-e-mails/#post-18806319)
* Hey @favdes
* I am glad that the issue has been resolved.
* If Post SMTP has been useful, I’d request you to leave your kind reviews.
Viewing 3 replies - 1 through 3 (of 3 total)
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* 3 replies
* 2 participants
* Last reply from: [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/)
* Last activity: [4 months ago](https://wordpress.org/support/topic/html-in-resent-e-mails/#post-18806319)
* Status: resolved