Where can we see the website in question?
It’s not just a website, it is all the websites on a server. Here is one contact form https://www.customchassisinc.com/contact-us/, but you can’t tell anything by looking at the form user side or from admin side. Nothing changed on the website, only the upgrade to PHP 8.0.28 resulted in the format loss. Flipping back to PHP 7.4.5 restores the HTML results.
What other plugins and theme do you use on the site?
Each website entails a different combination of plugins, but most of them use the theme Avada 7.8.2 while some are using Avada 7.9.2. The plugins on the website link shared above include:
- Admin Custom Login by Weblizar
- Admin Management Xtended by Oliver Schlöbe
- Advanced Database Cleaner by Younes JFR.
- Akismet Anti-Spam by Automattic
- Async JavaScript by Frank Goossens (futtta)
- Autoclear Autoptimize Cache by Theme Surgeons
- Autoptimize by Frank Goossens (futtta)
- Classic Editor by WordPress Contributors
- Honeypot for Contact Form 7 by Nocean
- Contact Form 7 by Takayuki Miyoshi
- Drag and Drop Multiple File Upload – Contact Form 7 by Glen Don L. Mongaya
- WP OPcache by nierdz
- Avada Builder by ThemeFusion
- Avada Core by ThemeFusion
- LH Zero Spam by Peter Shaw
- Really Simple SSL by Really Simple Plugins
- Redirection by John Godley
- Simple Lightbox by Archetyped
- Advanced Editor Tools (previously TinyMCE Advanced) by Automattic
- Wordfence Security by Wordfence
- Yoast SEO by Team Yoast
- WP Htaccess Editor by WebFactory Ltd
- Slimstat Analytics by Jason Crouse, VeronaLabs
I don’t see what any of this has to do with the problem. Contact Form 7 sends emails using the wp_mail function, which relies on the PHP mail function on my hosting server. That transition through the newer PHP version is where the problem exists, not the plugins or theme. The failure to deliver HTML or at least hard returns occurs during the backend relay.
See Setting up mail
What email settings do you have in the Mail tab panel?
To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised. You can also include screenshots.
All accounts only use the domain TLD for email entries, e.g. in the above case, [email protected]. Again, this is a distraction from the actual problem.
Here are how HTML forms pass through using PHP 7.4.5 using Contact Form 7, retaining returns:
From: Kendra Hart
Company: Commercial Cleanrs
Street Address: 34 13th Ave NE Suite B001
City: Minneapolis
State: MN
Zip Code: 55413
Phone: 6128888872
Senders Email: [email protected]
Best Time to Call: Morning
Subject: Your Office Cleaning
Message Body: I'm in Ohio and would be happy to visit your business and submit a bid for your recurring weekly (or more) janitorial and disinfection needs.
Would you like to compare pricing on your office cleaning service, or having your space cleaned addressing your cleaning issues i.e. CoVid, communication, shoddy work, etc. ?
I'd be happy to provide you with a no-obligation quote on your facilities cleaning.
Please simply respond and I will send next steps.
Regards,
Kendra
Kendra Hart
Director of Operations
Commercial Cleanrs
P:(612) 888-8872
[email protected]
Please respond with "stop" to opt out.
Here are how HTML forms pass through using PHP 8.0.28 using Contact Form 7, missing all returns creating one continuous run on paragraph:
From: Kendra Hart Company: Commercial Cleanrs Street Address: 34 13th Ave NE Suite B001 City: Minneapolis State: MN Zip Code: 55413 Phone: 6128888872 Senders Email: [email protected] Best Time to Call: AM Subject: Your Office Cleaning Message Body: I'm in Ohio and would be happy to visit your business and submit a bid for your recurring weekly (or more) janitorial and disinfection needs. Would you like to compare pricing on your office cleaning service, or having your space cleaned addressing your cleaning issues i.e. CoVid, communication, shoddy work, etc. ? I'd be happy to provide you with a no-obligation quote on your facilities cleaning. Please simply respond and I will send next steps. Regards, Kendra Kendra Hart Director of Operations Commercial Cleanrs (612) 888-8872 [email protected] Please respond with "stop" to opt out.
