http 500 Cannot display page

  • Resolved seniormasters

    (@seniormasters)


    10 years, 6 months ago

    Hi under the Appearance tab…I can access my themes, widgets, menus and theme editor, but all of a sudden I cannot access customise, header or background. We finally published the website this week, and now have this problem. I have no problem at the moment with any pages, plugins etc… just these customising functions. Please can someone help me. I always build my websites via dreamweaver and html, but needed a more complex set up and databases for this project and am rather lost with what to do.

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  • Moderator t-p

    (@t-p)

    10 years, 6 months ago

    – Please check the error logs on your server for a more specific error message and see why it’s failing. If you need help locating them, ask your hosting provider to help you with that.
    – If you cannot find error logs or if you don’t find any helpful info in the error logs, try Enabling debugging and post the results.

    Thread Starter seniormasters

    (@seniormasters)

    10 years, 6 months ago

    Thank you so much. That was easy. I contacted Godaddy who hosts the site. They checked the plugins by disabling them all and it was fine. They then switched them back on and all I did was go through and delete them one at a time, check customiser after deleting a plugin, until I found the problem one. Luckily it was one I hadn’t actually started using yet, but sitting activated. Problem solved.

    Thank you

    Moderator t-p

    (@t-p)

    10 years, 6 months ago

    glad to know it 🙂

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