Title: HTTP 500 version 12.3 Last modified: December 1, 2017 --- # HTTP 500 version 12.3 * Resolved [theturtle](https://wordpress.org/support/users/theturtle/) * (@theturtle) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/) * I just updated the plugin to 12.3,then http 500 recedived when visiting my website, it returns OK if I disabled this plugin, I’ve re-tried several times, so I disabled it now, can you check ? Viewing 13 replies - 1 through 13 (of 13 total) * [marv1081](https://wordpress.org/support/users/marv1081/) * (@marv1081) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9739906) * Same problem here, switching back to 12.2.x solved the problem * [gaberone](https://wordpress.org/support/users/gaberone/) * (@gaberone) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9740547) * Same problem. I returns OK if I disabled the plugin * [Cris](https://wordpress.org/support/users/kipof/) * (@kipof) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9741584) * Hello, I had latency issues this update fixed the problem but now I am also with a 500 error. Plugin disabled for the moment * ( Sry french use translate Google :p ) * [azorvida](https://wordpress.org/support/users/azorvida/) * (@azorvida) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9741648) * Only deactivating the plugin helps – so what is the plugin good for ?!? * Error-log on php7.0 wp-statistics/includes/vendor/garetjax/phpbrowscap/src/phpbrowscap/ Browscap.php on line 909 * Plugin Author [Mostafa Soufi](https://wordpress.org/support/users/mostafas1990/) * (@mostafas1990) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9742391) * Hi, * We need to help you to fix this problem * Can you enable WP_DEBUG in your WordPress and try to enable the plugin? * Then send the current error of the plugin to my email. [mostafa.soufi@hotmail.com](https://wordpress.org/support/topic/http-500-version-12-3/mostafa.soufi@hotmail.com?output_format=md) * [DediData](https://wordpress.org/support/users/dedidata/) * (@dedidata) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9743473) * Hi, * Please create a support request for each error, -And please let us know about your PHP version and error_log errors -Describe the problem exactly, Do you see a blank screen or you see nothing in stats? -Do you use a cache plugin ? in this case, wp-statistics can not collect statistics * I am waiting for your replies to fix any issue * [DediData](https://wordpress.org/support/users/dedidata/) * (@dedidata) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9745152) * [@theturtle](https://wordpress.org/support/users/theturtle/) [@marv1081](https://wordpress.org/support/users/marv1081/) [@gaberone](https://wordpress.org/support/users/gaberone/) [@kipof](https://wordpress.org/support/users/kipof/) [@azorvida](https://wordpress.org/support/users/azorvida/) * Friends, Please let us know about your error_log messages completely, Without that we cannot trace the problems I am waiting for logs !!!!! * [casl](https://wordpress.org/support/users/casl/) * (@casl) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9745180) * Hi, * In logs I just have images loading problems : if that can help, but I still have jqvmap not laoding on dashboard and now Top visitors also. * 2017-12-03 13:32:16 Error 404 GET /wp-content/plugins/wp-statistics/assets/images/ ask.png HTTP/1.1 * Wordpress admin is ok 17-12-03 13:32:16 Access 200 POST /wp-admin/admin-ajax. php HTTP/1.1 Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:57.0) Gecko/20100101 Firefox/57.0 577 Accès SSL/TLS Nginx - This reply was modified 8 years, 6 months ago by [casl](https://wordpress.org/support/users/casl/). * [Cris](https://wordpress.org/support/users/kipof/) * (@kipof) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9745252) * I sent an email to Mostafa Sufi with this: * PHP Version: 7.0.17 MySQL Version: 5.5.55-0+deb7u1-log Web Server Info: Apache * ACTIVE PLUGINS: * Akismet Anti-Spam: 4.0.1 Contact Form 7: 4.9.1 Cookie Notice: 1.2.40 Image Rotator Widget: 1.2.1 Responsive Lightbox: 1.7.2 UpdraftPlus – Backup/Restore: 1.13.15 Wordfence Security: 6.3.22 WP Customer Reviews: 3.1.5 WP Fastest Cache: 0.8.7.4 WP Fastest Cache Premium: 1.4.2 WPFront Scroll Top: 1.6 WP Smush: 2.7.6 Yoast SEO: 5.8 * Error in debug activate : * Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 6581760 bytes) in /home/kipof/www/mgc91/wp-content/plugins/wp-statistics/includes/ vendor/garetjax/phpbrowscap/src/phpbrowscap/Browscap.php on line 909 * [DediData](https://wordpress.org/support/users/dedidata/) * (@dedidata) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9745258) * [@casl](https://wordpress.org/support/users/casl/) * > 2017-12-03 13:32:16 > Error 404 GET /wp-content/plugins/wp-statistics/assets/ > images/ask.png HTTP/1.1 * This file in in plugin, So may be the update didn’t complete, Please download and overwrite all plugin files and test again, There should be a file in /wp- content/plugins/wp-statistics/assets/images/ask.png * > In logs I just have images loading problems : if that can help, but I still > have jqvmap not laoding on dashboard and now Top visitors also. * Could you please disable all other plugins temporary and check it again after overwriting all plugin files? Also may be changing theme temporary (to one of default WordPress themes) make sure you press CTRL + F5 when you want to check visibility problems * Waiting for your reply * [DediData](https://wordpress.org/support/users/dedidata/) * (@dedidata) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9745261) * [@kipof](https://wordpress.org/support/users/kipof/) * > Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate > 6581760 bytes) in /home/kipof/www/mgc91/wp-content/plugins/wp-statistics/includes/ > vendor/garetjax/phpbrowscap/src/phpbrowscap/Browscap.php on line 909 * We are working on this, But could you please disable all other plugins temporary and recheck it ? Waiting for your reply Thank you - This reply was modified 8 years, 6 months ago by [DediData](https://wordpress.org/support/users/dedidata/). * Thread Starter [theturtle](https://wordpress.org/support/users/theturtle/) * (@theturtle) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9746730) * To DediData, I’ve sent my error log to Mostafa, the problem is solved by a new fix, thanks. - This reply was modified 8 years, 6 months ago by [theturtle](https://wordpress.org/support/users/theturtle/). * [marv1081](https://wordpress.org/support/users/marv1081/) * (@marv1081) * [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9768509) * Uninstalling and reinstalling of the plugin has solved my problem. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘HTTP 500 version 12.3’ is closed to new replies. * ![](https://ps.w.org/wp-statistics/assets/icon.svg?rev=3081064) * [WP Statistics – Simple, privacy-friendly Google Analytics alternative](https://wordpress.org/plugins/wp-statistics/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-statistics/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-statistics/) * [Active Topics](https://wordpress.org/support/plugin/wp-statistics/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-statistics/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-statistics/reviews/) * 13 replies * 8 participants * Last reply from: [marv1081](https://wordpress.org/support/users/marv1081/) * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/http-500-version-12-3/#post-9768509) * Status: resolved