Title: http error 500 with PHP update
Last modified: May 11, 2019

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# http error 500 with PHP update

 *  [Kimber254](https://wordpress.org/support/users/kimber254/)
 * (@kimber254)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/http-error-500-with-php-update/)
 * Hi, I’m trying to update my php from 5.6 to 7.0 + but after I update the php,
   my website(s) gives me this error message. The website link I included is one
   of the sites that will not update and is a website I’m currently working on updating.
 * This page is not working
    Website name is currently unable to handle the request
   HTTP ERROR 500
 * When I download the php the website works fine.
 * I have several websites on my VPS hosting and some will update while others won’t.
   I update weekly so I know everything is up to date plus I double check that. 
   I’ve tried disabling plugins and theme but still get the same issue. I’ve tried
   researching the issue but really not sure what to do. Could someone please give
   me some advice.
 * Thank you
    Kim
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhttp-error-500-with-php-update%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/http-error-500-with-php-update/#post-11521068)
 * Internal server errors (error 500) are often caused by plugin or theme function
   conflicts, so if you have access to your admin panel, try deactivating all plugins.
   If you don’t have access to your admin panel, try [manually resetting your plugins](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, try switching to the default theme for your
   version of WordPress to rule-out a theme-specific issue. If you don’t have access
   to your admin panel, access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel, navigate to `/wp-content/
   themes/` and rename the directory of your currently active theme. This will force
   the default theme to activate and hopefully rule-out a theme-specific issue.
 * If that does not resolve the issue, it’s possible that a `.htaccess` rule could
   be the source of the problem. To check for this, access your server via SFTP 
   or FTP, or a file manager in your hosting account’s control panel, and rename
   the `.htaccess` file. If you can’t find a `.htaccess` file, make sure that you
   have set your SFTP or FTP client to view invisible files.
 * If you weren’t able to resolve the issue by either resetting your plugins and
   theme or renaming your `.htaccess` file, we may be able to help, but we’ll need
   a more detailed error message. Internal server errors are usually described in
   more detail in the server error log. If you have access to your server error 
   log, generate the error again, note the date and time, then immediately check
   your server error log for any errors that occurred during that time period. If
   you don’t have access to your server error log, ask your hosting provider to 
   look for you.
 *  Thread Starter [Kimber254](https://wordpress.org/support/users/kimber254/)
 * (@kimber254)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/http-error-500-with-php-update/#post-11521359)
 * Hi, deactivating the plugins was one of the first things I did. I checked the
   theme also, I use Divi theme on all 12 of my websites. I will check the .htaccess
   to see what I can figure out. I have access to my WHM so I can get error logs.
 * Thank you for giving me a direction to start working the problem.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘http error 500 with PHP update’ is closed to new replies.

## Tags

 * [error 500](https://wordpress.org/support/topic-tag/error-500/)
 * [php](https://wordpress.org/support/topic-tag/php/)
 * [updating](https://wordpress.org/support/topic-tag/updating/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [Kimber254](https://wordpress.org/support/users/kimber254/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/http-error-500-with-php-update/#post-11521359)
 * Status: not resolved

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