Title: HTTP Error 500.0 – Internal Server Error
Last modified: August 31, 2016

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# HTTP Error 500.0 – Internal Server Error

 *  Resolved [cynthiasantos](https://wordpress.org/support/users/cynthiasantos/)
 * (@cynthiasantos)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/http-error-5000-internal-server-error-5/)
 * Hi there, greetings from Brazil!
    I’m having some issues with Jetpack. I get 
   the “HTTP Error 500.0 – Internal Server Error – C:\PHP_5.2\php-cgi.exe – The 
   FastCGI process exceeded configured activity timeout” everytime I try to connect
   Jetpack. I updated the plugin right now, but still doesn’t work. My blog is: 
   [http://eulalios.net/boutiquedoacucar](http://eulalios.net/boutiquedoacucar) –
   WP 4.4.2. I have another blog, the [http://eulalios.net/eueeu,also](http://eulalios.net/eueeu,also)
   working on WordPress 4.4.2, updated Jetpack now, and is working just fine. I’ve
   already turned off all my plugins, changed the theme to the same I have at “eueeu”,
   but didn’t work. Could you please help me?? In time, I had updated WP to 4.5,
   but the dashboard got bugged, so I returned to 4.4.2. Hope you can help me. Thank’s
   for now!
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [altonius](https://wordpress.org/support/users/altonius/)
 * (@altonius)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/http-error-5000-internal-server-error-5/#post-7302547)
 * disabling ‘publicize’ in jetpack made it work for me, now to work out what’s 
   causing the problem and get it fixed
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 1 month ago](https://wordpress.org/support/topic/http-error-5000-internal-server-error-5/#post-7302572)
 * Sorry for the trouble!
 * To get rid of the error, you can log in to your site via FTP or CPanel, and delete
   the existing Jetpack plugin folder:
 * You’ll find the Jetpack plugin folder here:
 *     ```
       wp-content
          plugins
            jetpack - DELETE THIS FOLDER
       ```
   
 * If you’re not sure how to do this, you can ask your hosting company for help.
   They should also have documentation explaining how to edit or remove files from
   your site using FTP or a File Manager in your admin panel.
 * After that’s done, you can reinstall the version of Jetpack prior to 4.0, which
   is 3.9.6. You can download it here:
 * [https://downloads.wordpress.org/plugin/jetpack.3.9.6.zip](https://downloads.wordpress.org/plugin/jetpack.3.9.6.zip)
 * 3.9.6 will ask you to upgrade to 4.0, but just ignore that for now until the 
   GitHub issue above is resolved.
 * We’re also working on a new release to fix the problem, and you can follow our
   progress here:
    [https://github.com/Automattic/jetpack/issues/3697](https://github.com/Automattic/jetpack/issues/3697)
 * I’ll also post again here once that release is ready.
 * Sorry again for this!
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 1 month ago](https://wordpress.org/support/topic/http-error-5000-internal-server-error-5/#post-7302618)
 * Jetpack 4.0.2 is now available, and includes a fix for this issue.
 * Sorry again for all the trouble!

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [timeout error](https://wordpress.org/support/topic-tag/timeout-error/)

 * 3 replies
 * 3 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/http-error-5000-internal-server-error-5/#post-7302618)
 * Status: resolved