Title: HTTP Error
Last modified: August 22, 2016

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# HTTP Error

 *  [Stephan Whelan](https://wordpress.org/support/users/stephan-whelan/)
 * (@stephan-whelan)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/http-error-55/)
 * I’m getting a HTTP error when uploading JPG’s and this plugin installed. If I
   disable the plugin it works fine for media uploads. Is there any logging in place
   to determine why there is an error?
 * [https://wordpress.org/plugins/kraken-image-optimizer/](https://wordpress.org/plugins/kraken-image-optimizer/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [karim79](https://wordpress.org/support/users/karim79/)
 * (@karim79)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/http-error-55/#post-5631495)
 * Hi Stephan,
 * We had been experiencing some infrastructural difficulties which resulted in 
   requests occasionally getting “lost” somehow. When this happens, our API fails
   to respond, and causes the plugin to wait for the request, and since no response
   has been received, eventually the plugin gives up. Once the waiting exceeds the
   max_input_time of the PHP/WordPress environment, the result is an HTTP Error 
   in the WordPress Media Uploader.
 * We think we have now solved the infrastructural problems. That said, if you still
   experience this problem then it must be something else. Please shoot an email
   directly to ksalman at kraken dot io and we’ll resolve this one way or another.
 * Sincerely,
 * Karim
 *  [banton](https://wordpress.org/support/users/banton/)
 * (@banton)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/http-error-55/#post-5631621)
 * Hi Karim,
 * First of all, love the plugin. It’s great, but we too suffer from this HTTP error
   situation which is removed by deactivating the plugin. It’s a simple http timeout
   and we can see it clearly in New Relic. Would be nice to have the option to pass-
   through if there’s an HTTP error as it really breaks our writers workflow to 
   not be able to upload images.
 * BR,
 * Markus
 *  [Brian Jackson](https://wordpress.org/support/users/brianleejackson/)
 * (@brianleejackson)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/http-error-55/#post-5631622)
 * We have also been experiencing this problem lately. Any updates on this Kraken?
 *  [pixeldynamo](https://wordpress.org/support/users/pixeldynamo/)
 * (@pixeldynamo)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/http-error-55/#post-5631625)
 * This is still happening for us too, the timing is quite amusing seeing as Kraken
   is currently emailing paying customers to offer a $5 credit in return for a five-
   star review.
 *  [mycru.io](https://wordpress.org/support/users/kawaiikawaii/)
 * (@kawaiikawaii)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/http-error-55/#post-5631628)
 * same problem here ! please fix. I need to switch off Kraken in order to properly
   upload pictures.
 *  Plugin Author [karim79](https://wordpress.org/support/users/karim79/)
 * (@karim79)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/http-error-55/#post-5631629)
 * Guys,
 * We’ve been working on creating redundant infrastructure, and have experienced
   several hiccups in the process. At certain times, our API was down – but we have
   now worked out a pattern for avoiding such downtime scenarios.
 * I’m pretty sure you’re not experiencing those problems any more, but if you are,
   please shoot an email to support at kraken dot io.
 * [@kawaiikawaii](https://wordpress.org/support/users/kawaiikawaii/) – Two of our
   machines went out of the pool temporaril (for a couple of minutes), but that 
   has been solved now.
 * We are really sorry for all the trouble.
 * Karim
 *  [mycru.io](https://wordpress.org/support/users/kawaiikawaii/)
 * (@kawaiikawaii)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/http-error-55/#post-5631630)
 * [@karim79](https://wordpress.org/support/users/karim79/)
 * unfortunately the problem still exisits !! have to deactivate Kraken in order
   to properly upload pictures via the backend. can you please check again.
 *  Plugin Author [karim79](https://wordpress.org/support/users/karim79/)
 * (@karim79)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/http-error-55/#post-5631631)
 * Hi,
 * Could you shoot an email to support at kraken dot it? We’ll take it from there.
 * Cheers,
 * Karim

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘HTTP Error’ is closed to new replies.

 * ![](https://ps.w.org/kraken-image-optimizer/assets/icon-256x256.png?rev=1034829)
 * [Kraken.io Image Optimizer](https://wordpress.org/plugins/kraken-image-optimizer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/kraken-image-optimizer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/kraken-image-optimizer/)
 * [Active Topics](https://wordpress.org/support/plugin/kraken-image-optimizer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/kraken-image-optimizer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/kraken-image-optimizer/reviews/)

 * 8 replies
 * 6 participants
 * Last reply from: [karim79](https://wordpress.org/support/users/karim79/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/http-error-55/#post-5631631)
 * Status: not resolved