Title: HTTP500 error – cannot get into site
Last modified: August 24, 2016

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# HTTP500 error – cannot get into site

 *  [genericjanedoe](https://wordpress.org/support/users/genericjanedoe/)
 * (@genericjanedoe)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/http500-error-cannot-get-into-site/)
 * Can you help please? I cannot access either the site or the admin page – just
   started happening today.
 * I’m wondering if it is something to do with the Nuffnang ad banner I attempted
   to add yesterday but which seemed to be broken on my site. Can anyone take a 
   look and help? site is [http://scribblingngsfromabroad.com](http://scribblingngsfromabroad.com)
 * Thanks

Viewing 1 replies (of 1 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/http500-error-cannot-get-into-site/#post-6086715)
 * Internal server errors (error 500) are often caused by plugin or theme function
   conflicts, so if you have access to your admin panel, try deactivating all plugins.
   If you don’t have access to your admin panel, try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, try switching to the default theme for your
   version of WordPress to rule-out a theme-specific issue. If you don’t have access
   to your admin panel, access your server via [FTP or SFTP](https://codex.wordpress.org/FTP_Clients),
   navigate to `/wp-content/themes/` and rename the directory of your currently 
   active theme. This will force the default theme to activate and hopefully rule-
   out a theme-specific issue.
 * If that does not resolve the issue, it’s possible that a `.htaccess` rule could
   be the source of the problem. To check for this, access your server via FTP or
   SFTP and rename the `.htaccess` file. If you can’t find a `.htaccess` file, make
   sure that you have set your FTP or SFTP client to view invisible files.
 * If you weren’t able to resolve the issue by either resetting your plugins and
   theme or renaming your .htaccess file, we may be able to help, but we’ll need
   a more detailed error message. Internal server errors are usually described in
   more detail in the server error log. If you have access to your server error 
   log, generate the error again, note the date and time, then immediately check
   your server error log for any errors that occurred during that time period. If
   you don’t have access to your server error log, ask your hosting provider to 
   look for you.

Viewing 1 replies (of 1 total)

The topic ‘HTTP500 error – cannot get into site’ is closed to new replies.

## Tags

 * [http error](https://wordpress.org/support/topic-tag/http-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [t-p](https://wordpress.org/support/users/t-p/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/http500-error-cannot-get-into-site/#post-6086715)
 * Status: not resolved

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