Title: HTTPS Disables WPTouch
Last modified: August 20, 2016

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# HTTPS Disables WPTouch

 *  Resolved [sassymonkey](https://wordpress.org/support/users/sassymonkey/)
 * (@sassymonkey)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/https-disables-wptouch/)
 * I run a site that uses WPTouch Pro ([http://galleryrouteone.org](http://galleryrouteone.org)).
   I often find that WPTouch is not working on a mobile device and the desktop theme
   is showing instead.
 * I finally discovered that deactivating WordPress HTTPS will remedy the problem.
   Interestingly, if I reactivate HTTPS the mobile version still functions properly.
   Unfortunately, this seems to be temporary and the mobile version becomes mysteriously
   disabled again.
 * The only setting I have chosen for HTTPS is to force it on when viewing admin
   pages.
 * I don’t have anymore info though. I haven’t found the problem enough to know 
   how long it happens or if it follows something else I’m doing on the site such
   as publishing content or updating core/plugins. It seems intermittent.
 * Any ideas? I thought maybe since WPTouch Pro requires a license that it needs
   to communicate with its mothership to validate or whatever and that HTTPS is 
   maybe blocking that. But I can’t find any info about whether this is true and
   how would I fix such a problem even if I knew the URL WPTouch used to validate?
 * Thanks for any help.
 * [http://wordpress.org/extend/plugins/wordpress-https/](http://wordpress.org/extend/plugins/wordpress-https/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * (@bravenewcode)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/https-disables-wptouch/#post-3359978)
 * We provide support for WPtouch Pro exclusively through our customer support forums,
   please login and post your question there along with a specific url where we 
   may troubleshoot the issue:
    [http://www.bravenewcode.com/support/](http://www.bravenewcode.com/support/)
 *  [airdrummer](https://wordpress.org/support/users/airdrummer/)
 * (@airdrummer)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/https-disables-wptouch/#post-3360029)
 * i’m using the free version of wptouch, and i also thought https4wp was the culprit,
   but disabling https4wp didn’t fix the problem, so it looks like wptouch is incompatible
   w/ssl…or w/netsol’s vps hackery;-\
 *  [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * (@bravenewcode)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/https-disables-wptouch/#post-3360035)
 * [@airdrummer](https://wordpress.org/support/users/airdrummer/), when you see 
   cached mobile pages being served to your desktop or vice-versa, it is usually
   a caching plugin or service at the root of it. You may configure your caching
   plugin not to cache mobile pages nor to serve cached pages when mobile devices
   are detected. To do so, enter the user agents found under _Advanced Options >
   Custom User-Agents_ to the “rejected user agents” areas in your caching plugin’s
   settings. Remember to clear your plugin, browser, and device caches before retesting.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘HTTPS Disables WPTouch’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wordpress-https_bec2c9.svg)
 * [WordPress HTTPS (SSL)](https://wordpress.org/plugins/wordpress-https/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-https/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordpress-https/)
 * [Active Topics](https://wordpress.org/support/plugin/wordpress-https/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-https/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordpress-https/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/https-disables-wptouch/#post-3360035)
 * Status: resolved