Title: Https downloads fails
Last modified: December 4, 2023

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# Https downloads fails

 *  [photomatosis](https://wordpress.org/support/users/photomatosis/)
 * (@photomatosis)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/https-downloads-fails/)
 * Hi there, I’m strugling with https downloads (my site is set to use https) but
   whenever one tries to download smth it eventualy fails. Eg. this link
 * [https://dlabi.cz/download/sord-revival/?wpdmdl=2189&refresh=656e21964675c1701716374](https://dlabi.cz/download/sord-revival/?wpdmdl=2189&refresh=656e21964675c1701716374)
 * if you replace https to http file download works well.
 * Please advice what is wrong.
 * Thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhttps-downloads-fails%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [skwpdm](https://wordpress.org/support/users/skwpdm/)
 * (@skwpdm)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/https-downloads-fails/#post-17254119)
 * Hi [@photomatosis](https://wordpress.org/support/users/photomatosis/)
 * Greetings for the day.
 * I have checked your referred issue, and the download is working fine in the https://
   mode.
 * Please have a look at this: [https://www.loom.com/share/c7d6a38da3894a19a2b7ebe679069f7f?sid=aa27ac4b-c7c7-4627-ac7c-c79a1b70b881](https://www.loom.com/share/c7d6a38da3894a19a2b7ebe679069f7f?sid=aa27ac4b-c7c7-4627-ac7c-c79a1b70b881)
 * So, can you please try if you have any after clearing your browser, website, 
   and CDN caches?
 * If the problem still exists then, please try disabling this option: [https://prnt.sc/SIUAzAN-w5O7](https://prnt.sc/SIUAzAN-w5O7)
 * Regards
 *  Thread Starter [photomatosis](https://wordpress.org/support/users/photomatosis/)
 * (@photomatosis)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/https-downloads-fails/#post-17266183)
 * Hi,
 * are you sure file was actualy downloaded? It seems it is dowloading but after
   some time it just say failed. Also the file is small(13MB) it should be downloaded
   in matter of seconds not long as in your video.
 * I’ve tried with different browsers on different machines whitout luck so it’s
   not just on my machine.
 * Disabling output buffering didn’t help.
 * Thank you
    -  This reply was modified 2 years, 5 months ago by [photomatosis](https://wordpress.org/support/users/photomatosis/).
 *  [skwpdm](https://wordpress.org/support/users/skwpdm/)
 * (@skwpdm)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/https-downloads-fails/#post-17267767)
 * Hi [@photomatosis](https://wordpress.org/support/users/photomatosis/)
 * Maybe it’s related to server caching.
 * If it is related to cache then you have to exclude download URLs from caching
   and if it is related to server timeout then increase PHP execution time.
 * Also, please try after deactivating other third-party plugins installed on your
   website. You may temporarily switch to a default WordPress theme to check theme
   compatibility.
 * Regards
 *  Thread Starter [photomatosis](https://wordpress.org/support/users/photomatosis/)
 * (@photomatosis)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/https-downloads-fails/#post-17269254)
 * _If it is related to cache then you have to exclude download URLs from caching_
 * Could you advice how to do that?
 * _if it is related to server timeout then increase PHP execution time_
 * This is something what I can’t change, my internet provider doesn’t allowing 
   me to change as I’m using free tier.
 *  [skwpdm](https://wordpress.org/support/users/skwpdm/)
 * (@skwpdm)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/https-downloads-fails/#post-17270986)
 * Hello [@photomatosis](https://wordpress.org/support/users/photomatosis/)
 * If you use any specific plugin, please check the related plugin documentation
   page regarding the exclude procedure.
 * Apart from that, regarding the PHP execution time, please ask your internet provider;
   they will do it for you.
 * However, can you please try a different server to check whether the issue is 
   WPDM-related or server-related?
 * Regards

Viewing 5 replies - 1 through 5 (of 5 total)

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## Tags

 * [download](https://wordpress.org/support/topic-tag/download/)
 * [fails](https://wordpress.org/support/topic-tag/fails/)
 * [HTTPS](https://wordpress.org/support/topic-tag/https/)

 * 5 replies
 * 2 participants
 * Last reply from: [skwpdm](https://wordpress.org/support/users/skwpdm/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/https-downloads-fails/#post-17270986)
 * Status: not resolved