Title: Duplicate Order Notification Emails Last modified: April 21, 2024 --- # Duplicate Order Notification Emails * Resolved [simplecv](https://wordpress.org/support/users/simplecv/) * (@simplecv) * [2 years, 1 month ago](https://wordpress.org/support/topic/https-wordpress-org-support-topic-duplicate-order-notification-emails-3/) * I enabled the “new checkout experience” and immediately our customers are receiving 2x order notification emails. * I can see that other Stripe users are experiencing the same problems. Here is another thread with exactly the same issue [https://wordpress.org/support/topic/duplicate-order-notification-emails-3/](https://wordpress.org/support/topic/duplicate-order-notification-emails-3/) * Disabling the new checkout experience fixed the problem. * The PRIMARY reason that we have used Stripe for our business for some years now is becasue is it stable. It’s not the cheapest solution, but it just works and we feel that this makes it worthwhile to save us hassle. The new checkout experience is a massive disappointment. The styling is worse than the existing neat form, the customisations have been removed (name and description), in addition to the duplicate email issue. - This topic was modified 2 years, 1 month ago by [simplecv](https://wordpress.org/support/users/simplecv/). Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 1 month ago](https://wordpress.org/support/topic/https-wordpress-org-support-topic-duplicate-order-notification-emails-3/#post-17702650) * Hi [@simplecv](https://wordpress.org/support/users/simplecv/) * Did you conduct a [conflict test](https://woocommerce.com/document/how-to-test-for-conflicts/)? Also, could you check if there’s any fatal error log related to Stripe in **WooCommerce > Status > Logs**? If you find any, could you please share it with us? * You could copy and paste your reply or share it via [Mozilla Community Pastebin](https://paste.mozilla.org/) and share the link here. This will help us investigate further and provide you with a more accurate solution. * Also, do the orders have duplicate notes? If so, could you share a screenshot of the order notes? * For screenshots, you may use [https://snipboard.io](https://snipboard.io) – please follow the instructions on that page, then paste the URL in this thread. * I’ve checked our GitHub repo and found some reports that seem similar to your issue. I’m trying to check if this problem is related to these. - [https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463) - [https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2331](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2331) * In the meantime, as a workaround, navigate to WooCommerce > Settings > Payments > Stripe > Settings > Advanced settings and enable legacy checkout experience. * I hope this provides some clarity. Please let us know if you have any other questions! * Thread Starter [simplecv](https://wordpress.org/support/users/simplecv/) * (@simplecv) * [2 years, 1 month ago](https://wordpress.org/support/topic/https-wordpress-org-support-topic-duplicate-order-notification-emails-3/#post-17703394) * Thank you for your reply. * I haven’t tested for conficts as reverting to the legacy checkout fixed the issue. * Yes, the order notes are duplicated. Please see the screenshot here [https://snipboard.io/MzBcGP.jpg](https://snipboard.io/MzBcGP.jpg) * There are no fatal errors asscoiated with Stripe. * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 1 month ago](https://wordpress.org/support/topic/https-wordpress-org-support-topic-duplicate-order-notification-emails-3/#post-17703897) * Hi [@simplecv](https://wordpress.org/support/users/simplecv/) * Thanks for sharing further details. * As I explained earlier, our developer are aware of this issue: [https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463) * At the time being, we can’t give you an estimate for when the team will look into or fix the issue, as bug reports are prioritized based on a few criteria. Please subscribe to the GitHub issue if you’d like to receive updates. * I hope this provides some clarity. Please let us know if you have any other questions! * [Satinder Singh](https://wordpress.org/support/users/satindersingh/) * (@satindersingh) * [2 years, 1 month ago](https://wordpress.org/support/topic/https-wordpress-org-support-topic-duplicate-order-notification-emails-3/#post-17704390) * Receiving same issue, duplicate notes and duplicate order emails – [https://prnt.sc/gM1YaBzdgp9-](https://prnt.sc/gM1YaBzdgp9-) * [Afzal (woo-hc)](https://wordpress.org/support/users/afzalpansuvi/) * (@afzalpansuvi) * [2 years, 1 month ago](https://wordpress.org/support/topic/https-wordpress-org-support-topic-duplicate-order-notification-emails-3/#post-17706066) * Hi [@satindersingh](https://wordpress.org/support/users/satindersingh/), * Thank you for contacting WooCommerce support. Since all websites are built differently and run in different environments. Therefore, as per our [Support Policy](https://woo.com/support-policy/), I will suggest you create a [**new topic**](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/#new-topic-0) so we can assist you separately. * I appreciate your understanding. 🙂 * [Daniele](https://wordpress.org/support/users/dabesa/) * (@dabesa) * [2 years, 1 month ago](https://wordpress.org/support/topic/https-wordpress-org-support-topic-duplicate-order-notification-emails-3/#post-17715139) * [@afzalpansuvi](https://wordpress.org/support/users/afzalpansuvi/) [@shameemreza](https://wordpress.org/support/users/shameemreza/) there are more people reporting this issue, can you make sure that this is assigned to someone? * [https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463) * Thanks * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [2 years, 1 month ago](https://wordpress.org/support/topic/https-wordpress-org-support-topic-duplicate-order-notification-emails-3/#post-17715891) * Hello [Daniele](https://wordpress.org/support/users/dabesa/) * Thank you for your message here. * I checked the [Github](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463) and I can see you have also commented there as well and offer logs and support. I appreciate your efforts in sharing the logs to get this issue fixed as soon as possible. * > Can you make sure that this is assigned to someone * I will share your message with the relevant team and make sure this point is duly noted. * Have a great day! * Best regards. * PS: It is good to see you here old friend. 🙂 * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years, 1 month ago](https://wordpress.org/support/topic/https-wordpress-org-support-topic-duplicate-order-notification-emails-3/#post-17734906) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if and/or when you are ready to continue. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Duplicate Order Notification Emails’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 8 replies * 7 participants * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/) * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/https-wordpress-org-support-topic-duplicate-order-notification-emails-3/#post-17734906) * Status: resolved