Can’t deactivate a plugin

  • Resolved myid

    (@myid)


    5 years ago

    I can’t deactivate this plugin, HubSpot All-In-One Marketing – Forms, Popups, Live Chat: it shows a window asking the reason why, but there’s no possibility to go on, as the long window doesn’t show a button to do it. How can I get rid of it? Should I enter the WP folder and do it manually?

    • This topic was modified 5 years ago by myid.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Adedotun Abolaji

    (@adedotunayo)

    5 years ago

    Hi @myid
    You can remove the tracking code if your HubSpot tracking is hardcoded into your WordPress site.
    You can also erase the CNAME records that point to the domain and the TXT record that permits HubSpot to send emails on your behalf if you need complete disengagement. You should find these in your domain name’s DNS.

    Regards.

    Thread Starter myid

    (@myid)

    5 years ago

    Well, I’m not sure I can do these: I’d just activated it, and immediately decided not to use it. So I went on the page of plugin and click on “deactivate” like all the other cases, but this won’t let me be alone.
    I have also the message “The HubSpot plugin isn’t connected right now. To use HubSpot tools on your WordPress site, connect the plugin now.”
    But, uou know, it behave in way I only would like to vet rid of it and nothing can suggest me to connect becasue surely I don’t want to use it.

    Indeed, ther was never "engagement", so I don't know what to remove, at least on the back end in WP. So I would ask if there is a way to remove this plugin not even connected yet. Unfortunately it's not allowed to add attchment, so I can just better explain: from the back end I can't do anything I guess, in fact I had just done the very first step: "plugin installed". Then the plugn page asks for the next step, "account created", which is not yet done and never will be (I can't think I'm obliged to finish the procedure in order to get rid of the plugin).
It's the reason why I asked for manual solution: is there a way to carefully remove this thing without damaging the website?
    • This reply was modified 5 years ago by myid.
    Thread Starter myid

    (@myid)

    5 years ago

    Well, then I can add that I visited the website of the plugin, and, how strange, their policy of catching clients is really very aggressive.
    Maybe this can be of some interest for someone. But I get that is a content probably more suitable for review websites, like Capterra, or similar.
    Anyway, I hope WP can help me avoiding to trash my WP website becasue of this plugin.

    Thread Starter myid

    (@myid)

    5 years ago

    Ok, now I’ve resolved.
    Thanks anyway for the tips.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Can’t deactivate a plugin’ is closed to new replies.