Title: I cannot create a chart
Last modified: August 8, 2025

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# I cannot create a chart

 *  Resolved [krfaninsights](https://wordpress.org/support/users/krfaninsights/)
 * (@krfaninsights)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/i-cannot-create-a-chart/)
 * I am trying to create a simple chart using a CSV file that I want to upload. 
   Nothing works. Each time I do it, the file disappears and all I’m left with is
   the sample chart. I’m either clearly doing something wrong, or this plugin doesn’t
   work for some reason, and I can’t fathom it out. I really need to get this sorted
   out in the next few days.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/i-cannot-create-a-chart/#post-18591023)
 * Dear [@krfaninsights](https://wordpress.org/support/users/krfaninsights/),
 * Thanks for the topic.
 * Our Support Team is ready to check your case and help you accordingly as soon
   as possible.
   They need more information for further investigation of the case.
 * Please contact our Support Team via [this form](https://ays-pro.com/contact) 
   and provide them with the following information for further investigation of 
   the case:
    1. The CSV file
    2. A short video where the given problem can be displayed.
 * Thank you.
 *  Thread Starter [krfaninsights](https://wordpress.org/support/users/krfaninsights/)
 * (@krfaninsights)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/i-cannot-create-a-chart/#post-18591028)
 * I’ve requested a refund as I’ve found a better alternative via Canva. Thanks.
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/i-cannot-create-a-chart/#post-18591079)
 * Dear [@krfaninsights](https://wordpress.org/support/users/krfaninsights/),
 * Thank you for your response.
 * Our Support team has received your request and answered you via email.
   So, you
   can check your inbox to find the response by our Support Team and discuss the
   problem further.
 * Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘I cannot create a chart’ is closed to new replies.

 * ![](https://ps.w.org/chart-builder/assets/icon-256x256.png?rev=2831026)
 * [Chartify - WordPress Chart Plugin](https://wordpress.org/plugins/chart-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/chart-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/chart-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/chart-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/chart-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/chart-builder/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * Last activity: [9 months, 3 weeks ago](https://wordpress.org/support/topic/i-cannot-create-a-chart/#post-18591079)
 * Status: resolved