Title: I can’t login to wp admin even with the right credentials Last modified: February 5, 2024 --- # I can’t login to wp admin even with the right credentials * [imageshandlani](https://wordpress.org/support/users/imageshandlani/) * (@imageshandlani) * [2 years, 2 months ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/) * After updating my WordPress version and moving my site to a new version of WordPress. The WP login page changed the layout, and I can’t login anymore. The front-end loads but some pages are broken. Please anyone who can help, what could be the issue and what are my next possible steps to recover my site. Viewing 11 replies - 1 through 11 (of 11 total) * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [2 years, 2 months ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17398065) * > The front-end loads but some pages are broken. * That may be a sign that an address change was incomplete. Or there’s a plugin conflict or server configuration issue causing some errors behind the scenes. * Can you share the site address so we can take a look? * Thread Starter [imageshandlani](https://wordpress.org/support/users/imageshandlani/) * (@imageshandlani) * [2 years, 2 months ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17398108) * Thanks for the reply George. The site is currently not available to the public it is in our dev environment. But I have downloaded the files locally to debug with xammp. Can I share the full plugin list and versions, with the theme as well? if that can help. * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [2 years, 2 months ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17398134) * > Can I share the full plugin list and versions, with the theme as well? if > that can help. * No, that won’t be useful at all. * Instead, check your browser’s developer console and network tab for any hints as to why some parts of your site are broken or not leading. You’ll likely see some `403`, `404`, or `500` HTTP errors… or possibly some unreachable URLs. * Thread Starter [imageshandlani](https://wordpress.org/support/users/imageshandlani/) * (@imageshandlani) * [2 years, 2 months ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17398153) * Alright, thanks I’ll do so and see if I can resolve. * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [2 years, 2 months ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17398172) * And if nothing sticks out, enable WordPress debugging to see what’s really happening behind the scenes after submitting the login credentials: * [https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/](https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/) * [clayp](https://wordpress.org/support/users/clayp/) * (@clayp) * [2 years, 2 months ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17398430) * Please check your database, it may be corrupted and reset your password if possible. 1. **Reset password** You can reset the password from the WordPress dashboard, by clicking on Reset Password or Lost Your Password.**OR**1. Log into your cPanel or FTP.2. Navigate to** Databases > phpMyAdmin**.3. Choose your database, choose the **wp_users** table and change the username and password. 2. **Security plugins block you** If you use a WordPress security plugin, you might unintentionally restrict your access. For example, several WordPress security plugins come with functionality to restrict login attempts, which may temporarily ban you if you input an incorrect username/password multiple times.You have two options: wait, as typically the block is temporary and you can retry after a while, or you can manually disable the security plugin to regain immediate access. 3. **Check your Site URL** 1. Log into your cPanel account.2. Go to the **Files > File Manager**.3. Inside public_html, open the wp-config.php file and check both URLs. 4. **Check your File permission** Ensure that **wp-login.php** is set to **664**. Ensure that the **wp-admin **folder is set to **775**. * - This reply was modified 2 years, 2 months ago by [clayp](https://wordpress.org/support/users/clayp/). * Thread Starter [imageshandlani](https://wordpress.org/support/users/imageshandlani/) * (@imageshandlani) * [2 years, 2 months ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17401389) * Alright [@clay](https://wordpress.org/support/users/clay/) P. I’ll attempt the steps you provided and see if I can resolve the issue * Thread Starter [imageshandlani](https://wordpress.org/support/users/imageshandlani/) * (@imageshandlani) * [2 years, 2 months ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17401926) * Hi guys again. I think the WP-Admin access issue is secondary to the real issue. The site has a fatal error where the front end, wp-login were not accessible detailed below: * **Fatal error**: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function “ws_private_posts_subscribers” not found or invalid function name in C:\xampp\htdocs\sites\new-metro\wp-includes\class-wp- hook.php:324 Stack trace: #0 C:\xampp\htdocs\sites\new-metro\wp-includes\class- wp-hook.php(350): WP_Hook->apply_filters(NULL, Array) #1 C:\xampp\htdocs\sites\ new-metro\wp-includes\plugin.php(517): WP_Hook->do_action(Array) #2 C:\xampp\ htdocs\sites\new-metro\wp-settings.php(643): do_action(‘init’) #3 C:\xampp\htdocs\ sites\new-metro\wp-config.php(109): require_once(‘C:\\xampp\\htdocs…’) #4 C:\ xampp\htdocs\sites\new-metro\wp-load.php(50): require_once(‘C:\\xampp\\htdocs…’)# 5 C:\xampp\htdocs\sites\new-metro\wp-blog-header.php(13): require_once(‘C:\\xampp\\ htdocs…’) #6 C:\xampp\htdocs\sites\new-metro\index.php(17): require(‘C:\\xampp\\ htdocs…’) #7 {main} thrown in **C:\xampp\htdocs\sites\new-metro\wp-includes\class- wp-hook.php** on line **324** * I followed the stack trace and commented line324 which removed the fatal error, and loaded the front end and wp-login but could not access the backend. [@clay](https://wordpress.org/support/users/clay/) p & @[George Appiah](https://wordpress.org/support/users/gappiah/) any advice or suggestions of handling this kind of fatal error? * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [2 years, 2 months ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17404366) * Sorry for the late response: life got in the way 😀 * You shouldn’t be editing core files, and I’ll recommend you revert the change. * Instead, disable all your plugins (by renaming the `plugins` folder in `wp-content`)… * … and your active theme (by renaming the theme’s folder inside `wp-content/themes/`)… and test. * If this works, then the problem is one of your add-ons doing something it shouldn’t be doing, causing the fatal error. * You can then enable them one after the other, testing each time, until you find the culprit. * Thread Starter [imageshandlani](https://wordpress.org/support/users/imageshandlani/) * (@imageshandlani) * [2 years, 2 months ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17404556) * No worries at @[George Appiah](https://wordpress.org/support/users/gappiah/), I really appreciate the help. * So yes I reverted all the changes I made in the files. I got the fatal error again. I then changed themes to the default 2024 one and boom the site loads with no fatal error just the layout and look changed. So it seems the theme is the cause of the fatal error. * But the for the wp-admin I still can’t login. I’ll disable all plugins and re- able one at a time while testing to see the results thanks. * Thread Starter [imageshandlani](https://wordpress.org/support/users/imageshandlani/) * (@imageshandlani) * [2 years, 1 month ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17493691) * Good day again guys, [@gappiah](https://wordpress.org/support/users/gappiah/)& [@clayp](https://wordpress.org/support/users/clayp/). Good news so I managed to get admin access to my site. The theme was the culprit, I disabled the theme and everything worked. However now pages, links and content is rearranged and does not look and function as it should. Is there something I can do on the dashboard to get everything working as it should? Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘I can’t login to wp admin even with the right credentials’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 12 replies * 3 participants * Last reply from: [imageshandlani](https://wordpress.org/support/users/imageshandlani/) * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/i-cant-login-to-wp-admin-even-with-the-right-credentials/#post-17493691) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics