Title: Icons not Showing Last modified: October 18, 2019 --- # Icons not Showing * Resolved [maryando](https://wordpress.org/support/users/maryando/) * (@maryando) * [6 years, 6 months ago](https://wordpress.org/support/topic/icons-not-showing-70/) * Hi Guys * I have two problems with this chat and can’t really decide to go PRO if the free version is causing me the problems already. * 1. Icons are not showing I mean Facebook icon next to the Chat Bubble, End Chat Icon, Rating Icon, and the one next to it – all showing rectangular block (the one when the icon is missing or icons are disabled at WordPress) instead of real icons. A few months back there was an option in WordPress to switch the icon off and on, but now there are no options at all. I tried every option in this plugin and nothing helps. I have no cache plugin installed yet. Please [SEE HOW IT LOOKS](http://www.quickbees.home.pl/fora/wordpress/WP Live Chat by 3CX.jpg) * 2. How to remove the facebook icon next to the chat bubble? Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/) * (@wp-livechat) * [6 years, 6 months ago](https://wordpress.org/support/topic/icons-not-showing-70/#post-12042856) * Hi there, just to clear things up a bit with your post, you have 2 issues, right? * 1) Certain icons on the customer chat box appear as blocks instead of actual icons. 2) You want to remove the ‘Facebook’ icon from being next to the chat bubble. * Regarding point 1, this is related to the version of font awesome your site and our plugin are running. We’ll be making a release to fix this soon. * About point #2. To remove this icon you need to go to your ‘Live Chat > Settings > Chat Box > Social > Facebook URL’ and remove the URL from the textbox. This will make the icon disappear from your site. * By the way, there is no such thing as PRO. The latest version/s of the plugin are completely free. There are no paid versions. May i ask why you think there’s a ‘PRO’ version? - This reply was modified 6 years, 6 months ago by [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/). * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [6 years, 6 months ago](https://wordpress.org/support/topic/icons-not-showing-70/#post-12042860) * Hello, first of all there is no pro version. The free version has all features enabled for everyone. * 1) This is a know problem and it’s related to Font Awesome v4 conflicting with Font Awesome v5 that probably you have enabled in your wordpress theme. We’re migrating to v5 and we expect to release in a few days. This will solve your issue. * 2) If you don’t enter a Facebook url in Chat Box -> Social, the icon doesn’t appear. * Feel free to contact us here if you think there are other bugs or unexpected behaviors. * Thread Starter [maryando](https://wordpress.org/support/users/maryando/) * (@maryando) * [6 years, 6 months ago](https://wordpress.org/support/topic/icons-not-showing-70/#post-12042932) * Thanks for fast support I thought there is a pro version available. Sorry about it just read the article with wrong information then. * That’s great the problem will be resolved soon, yes I’m on the FA v5 at the moment so great I decided to ask the question here:) * Regarding facebook, there is not possible to leave the field blank. I tried before with hashtag and leaving it blank but if the field is blank after saving default facebook link appears back again. When replaced with custom one, the custom one can’t be deleted. So there is an issue with this field I think. I have deleted browser cache so this is not the issue tried on different browsers too. * Thanks so much for your help and I really appreciate that this plugin if for free right now. Best Regards * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [6 years, 6 months ago](https://wordpress.org/support/topic/icons-not-showing-70/#post-12042996) * Hello [@maryando](https://wordpress.org/support/users/maryando/), you’re right, there is a bug and you cannot empty the facebook url. This will be fixed in next release. Thanks for letting us know! * Thread Starter [maryando](https://wordpress.org/support/users/maryando/) * (@maryando) * [6 years, 6 months ago](https://wordpress.org/support/topic/icons-not-showing-70/#post-12043031) * No worries thanks for doing what you do! Have a good day! * [aglagency](https://wordpress.org/support/users/aglagency/) * (@aglagency) * [6 years, 6 months ago](https://wordpress.org/support/topic/icons-not-showing-70/#post-12059755) * Thanks i have the same problem! * Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/) * (@wordpress3cx) * [6 years, 6 months ago](https://wordpress.org/support/topic/icons-not-showing-70/#post-12060894) * Hello, version 8.1.2 solves the issue. Now plugin is using Font Awesome v5 and conflicts are gone. Let us know! * [RayHa](https://wordpress.org/support/users/rayha/) * (@rayha) * [6 years, 2 months ago](https://wordpress.org/support/topic/icons-not-showing-70/#post-12425288) * Hi there! * In my web [https://altorendimientoacademico.com/cara](https://altorendimientoacademico.com/cara) I’ve activated your chat. However it only appears a blue ball without any icon. * I’ve tried to use any other image without success. * I’ve read in above about Font Awesome v4 conflicting with Font Awesome v5. I don’t understand that. What is it about? * I have a Genesis framework on my site. * Thanks for your support! * Plugin Author [wp3cx](https://wordpress.org/support/users/wp3cx/) * (@wp3cx) * [6 years, 2 months ago](https://wordpress.org/support/topic/icons-not-showing-70/#post-12425371) * Ho [@rayha](https://wordpress.org/support/users/rayha/) , * Did you try clicking on “**Select Default Icon**” and then saving the settings? See if that works for you. (It’s under Settings -> Chat Box -> Icon) * Regarding Font Awesome set, there might be an incompatibility with some themes which are already using this so there’s an option to disable it under General Settings -> “Enable Font Awesome set”. It is basically a font which consists of icons. It is widely used in themes/plugins. * [RayHa](https://wordpress.org/support/users/rayha/) * (@rayha) * [6 years, 2 months ago](https://wordpress.org/support/topic/icons-not-showing-70/#post-12431019) * Ho [@wp3cx](https://wordpress.org/support/users/wp3cx/), * First, thanks for your quick response. * Second, yes I’ve already tried every icon and clicking on “Select Default Icon” with no success. Today I’ve disabled Font Awesome set and nothing has changed. * Any suggestions? Do you need any data to work around? Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Icons not Showing’ is closed to new replies. * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258) * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/) * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/) * 10 replies * 2 participants * Last reply from: [RayHa](https://wordpress.org/support/users/rayha/) * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/icons-not-showing-70/#post-12431019) * Status: resolved