Title: iDeal payment method not loading
Last modified: April 23, 2025

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# iDeal payment method not loading

 *  Resolved [skilderth](https://wordpress.org/support/users/skilderth/)
 * (@skilderth)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/ideal-payment-method-not-loading/)
 * Hi there,
 * I am using woopayments as payment provider for my website. Since i’m mostly serving
   Dutch clients, I would like to offer them iDeal payments. However, even though
   i have selected this method in the back-end, it is not showing front end. Only
   the creditcard option shows.
 * ![](https://i0.wp.com/intranet.masterskip.com/wp-content/uploads/2025/04/Scherm%
   C2%ADafbeelding-2025-04-23-om-14.28.15-scaled.png?ssl=1)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fideal-payment-method-not-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Thread Starter [skilderth](https://wordpress.org/support/users/skilderth/)
 * (@skilderth)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/ideal-payment-method-not-loading/#post-18431617)
 * I just noticed that after refreshing the page (cmd+R) the option shortly shows
   but then disappears. I managed to get a screenshot of it:
 * ![](https://i0.wp.com/intranet.masterskip.com/wp-content/uploads/2025/04/Scherm%
   C2%ADafbeelding-2025-04-23-om-14.31.50-scaled.png?ssl=1)
 *  Thread Starter [skilderth](https://wordpress.org/support/users/skilderth/)
 * (@skilderth)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/ideal-payment-method-not-loading/#post-18431619)
 * I just noticed that after refreshing the page (cmd+R) the iDeal option shortly
   shows but then disappears:
 * ![](https://i0.wp.com/intranet.masterskip.com/wp-content/uploads/2025/04/Scherm%
   C2%ADafbeelding-2025-04-23-om-14.31.50-scaled.png?ssl=1)
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/ideal-payment-method-not-loading/#post-18431758)
 * Hi [@skilderth](https://wordpress.org/support/users/skilderth/),
 * Thank you for reaching out. This appears to be expected behavior. Could you confirm
   if you’re located in the Netherlands when loading this page? iDEAL isn’t available
   worldwide. I’m experiencing the same behavior on my end, but since iDEAL is widely
   used in the Netherlands, if you’re accessing the site from other countries, that
   could explain why it briefly appears and then disappears.
 * Would it be possible for someone from the Netherlands to try visiting your site
   and see if the iDEAL option shows up?
 *  Thread Starter [skilderth](https://wordpress.org/support/users/skilderth/)
 * (@skilderth)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/ideal-payment-method-not-loading/#post-18432063)
 * Hi Moses,
 * Thank you for getting back to me.
 * I indeed expected this behaviour as well, so I had already asked my colleagues
   in the Netherlands to test it. They are also only seeing the card-payments.
 * Also various customers of mine who are located in the Netherlands see this happen.
 *  [Zee](https://wordpress.org/support/users/doublezed2/)
 * (@doublezed2)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/ideal-payment-method-not-loading/#post-18433141)
 * Hello [skilderth](https://wordpress.org/support/users/skilderth/),
 * Thank you for your reply.
 * I visited your site using a Dutch VPN but didn’t see the iDeal payment option
   at checkout.
 * To investigate further, please enable the “Log error messages” option in the 
   [WooPayments settings](https://woocommerce.com/document/woopayments/settings-guide/#advanced-settings).
   Then go through the checkout process to trigger the logs. Once done, go to WooCommerce
   > Status > Logs, find the relevant error log, and share it with me using Pastebin.
   com.
 * Once I have more information, I will be in a better position to assist you further.
 * Best regards.
 *  Thread Starter [skilderth](https://wordpress.org/support/users/skilderth/)
 * (@skilderth)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/ideal-payment-method-not-loading/#post-18433469)
 * Hello Zubair,
 * Thank you for getting back to me. I did it as you described:
    - Log woopayments: [https://pastebin.com/USKa7DjA](https://pastebin.com/USKa7DjA)
    - system status report: [https://pastebin.com/zrKMqKTM](https://pastebin.com/zrKMqKTM)
 * Please let me know if you need anything else.
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/ideal-payment-method-not-loading/#post-18435479)
 * Hi [@skilderth](https://wordpress.org/support/users/skilderth/),
 * Thank you for sharing the report and the log details. After reviewing the logs,
   I can confirm that the entries relate to a successful API request to create or
   update the WooPayments fraud ruleset via the WordPress.com API, and don’t indicate
   any errors.
 * I also reviewed your system status report and noticed you’re using Elementor 
   along with the Hello Elementor theme. I’ve encountered a similar issue before,
   which turned out to be caused by the Hello Elementor theme affecting card and
   other payment methods.
 * To safely troubleshoot this without impacting your live site, I recommend creating
   a staging environment using a subdomain or the WP Staging plugin. Once the staging
   site is ready, please switch your theme to Storefront and deactivate both Elementor
   and Elementor Pro.
 * After doing so, check if the iDEAL payment method now appears. Kindly share the
   staging site link along with the system status report from the staging environment
   so we can continue testing.
 * Looking forward to your update.
 *  Plugin Support [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/)
 * (@kingsleyinfo)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/ideal-payment-method-not-loading/#post-18457384)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved.
 * If you have a few minutes, we’d love if you could leave us a review: [https://wordpress.org/support/plugin/woocommerce/reviews/](https://wordpress.org/support/plugin/woocommerce/reviews/)

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘iDeal payment method not loading’ is closed to new replies.

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## Tags

 * [WordPress](https://wordpress.org/support/topic-tag/wordpress/)

 * 8 replies
 * 4 participants
 * Last reply from: [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/ideal-payment-method-not-loading/#post-18457384)
 * Status: resolved