Title: Identify error with data link
Last modified: August 13, 2018

---

# Identify error with data link

 *  Resolved [levdesign](https://wordpress.org/support/users/levdesign/)
 * (@levdesign)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/identify-error-with-data-link/)
 * I’m using this plugin (v. 1.0.11) on WordPress (v. 4.9.8) with the following 
   settings:
    – Export action set to “Automatically download data and notify me”–
   Delete action set to “Only notify me via email”
 * As expected, after data subjects request to view their data by submitting their
   email on our website’s data request page, they receive an automatic email containing
   a link to their data.
 * However after clicking on the link, they are taken to the data access page to
   identify themselves again (“Please identify yourself via e-mail”). And after 
   submitting their correct email, a new page appears with an error (“Nonce error
   for action “identify”. Please go back and try again!”).
 * After clicking again on the link given in the email, this time they are taken
   to the data access page showing their data, but on top of the page there is an
   error message (“Sorry – the link seems to have expired. Please try again!”). 
   This happens within the validity period of the link (before 15 mins), so the 
   link should not be expired.
 * I wanted to ask if you are aware of this bug and if you have any upcoming fix
   for it.
 * Thank you in advance.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Data443 Risk Mitigation, Inc.](https://wordpress.org/support/users/data443/)
 * (@data443)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/identify-error-with-data-link/#post-10597940)
 * interesting, we just retested this again and it is functional.. are there any
   webserver logs we can look at? The hash is generated on the fly, and the fact
   that you are getting the email means it is done properly – I’m wondering if you
   have a firewall or something else that is blocking dynamic pages?
 *  Plugin Author [Data443 Risk Mitigation, Inc.](https://wordpress.org/support/users/data443/)
 * (@data443)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/identify-error-with-data-link/#post-10632533)
 * Thank you!
 *  Plugin Author [Data443 Risk Mitigation, Inc.](https://wordpress.org/support/users/data443/)
 * (@data443)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/identify-error-with-data-link/#post-10678069)
 * [@levdesign](https://wordpress.org/support/users/levdesign/) have you re-tested
   with the latest versions we’ve uploaded? Please let us know if this is still 
   an issue by email or your support ticket.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Identify error with data link’ is closed to new replies.

 * ![](https://ps.w.org/gdpr-framework/assets/icon.svg?rev=2304387)
 * [The GDPR Framework By Data443](https://wordpress.org/plugins/gdpr-framework/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gdpr-framework/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gdpr-framework/)
 * [Active Topics](https://wordpress.org/support/plugin/gdpr-framework/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gdpr-framework/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gdpr-framework/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Data443 Risk Mitigation, Inc.](https://wordpress.org/support/users/data443/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/identify-error-with-data-link/#post-10678069)
 * Status: resolved