Title: IG posts not loading / grayed out Last modified: October 21, 2021 --- # IG posts not loading / grayed out * Resolved [bobhhh](https://wordpress.org/support/users/bobhhh/) * (@bobhhh) * [4 years, 7 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/) * Posts not loading. Page refresh sometimes loads a few, some with half rendered images with gray sections ([example](https://www.dropbox.com/s/471wvu4owlc3ayc/17918394541975791-s.webp)). Using standard feed & filtered feed, both affected. * Already cleared the feed cache, updates posts & tools → cache. Issue always comes back even in incognito/private browser. * **Need permanent solution.** Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Mark Zahra](https://wordpress.org/support/users/markzahra/) * (@markzahra) * [4 years, 7 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/#post-14992990) * Hey [@bobhhh](https://wordpress.org/support/users/bobhhh/), are you using Spotlight PRO in that example of just the free version? If it’s PRO, please contact us at [support@spotlightwp.com](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/support@spotlightwp.com?output_format=md). * If the issue remains there even after clearing the cache, there is most likely another cache on your website which is interfering. Are you running any other caching plugins or something like Cloudflare on this site? * If you can send us a link to the website itself, that would be helpful too. * Plugin Author [Mark Zahra](https://wordpress.org/support/users/markzahra/) * (@markzahra) * [4 years, 7 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/#post-15002237) * [@bobhhh](https://wordpress.org/support/users/bobhhh/) just checking in to see if you got this resolved. If not, please get back to me on the questions above and we’ll be happy to help further. * [pippinlily](https://wordpress.org/support/users/pippinlily/) * (@pippinlily) * [4 years, 7 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/#post-15028434) * Hey there. I have a similar problem with selected images not loading on anthology- magazine.com. Each one is returning a 403 error. Host says it is not on their side. Both browser and WP site have been cached. Any thoughts gratefully received. * Plugin Author [Mark Zahra](https://wordpress.org/support/users/markzahra/) * (@markzahra) * [4 years, 7 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/#post-15028491) * Hi [@pippinlily](https://wordpress.org/support/users/pippinlily/), it’s best to open a new thread in such cases since the cause may be different for your site. That being said, please try the solution documented here: [https://docs.spotlightwp.com/article/825-feed-only-shows-grey-thumbnails](https://docs.spotlightwp.com/article/825-feed-only-shows-grey-thumbnails) * [pippinlily](https://wordpress.org/support/users/pippinlily/) * (@pippinlily) * [4 years, 7 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/#post-15028548) * Fantastic – worked perfectly. Thanks Mark. * Thread Starter [bobhhh](https://wordpress.org/support/users/bobhhh/) * (@bobhhh) * [4 years, 6 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/#post-15084322) * Issue is back, as usual. When will this finally be fixed?? * [https://www.dropbox.com/s/p6080movil92ryq/Schermafbeelding%202021-11-19%20om%2010.47.19.jpg](https://www.dropbox.com/s/p6080movil92ryq/Schermafbeelding%202021-11-19%20om%2010.47.19.jpg) * Thread Starter [bobhhh](https://wordpress.org/support/users/bobhhh/) * (@bobhhh) * [4 years, 6 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/#post-15084381) * Please provide a solution that will do the “update posts” action at an interval of my choosing. I don’t care if it’s a snippet or a setting in the plugin, just make sure it works. None of the current “configuration” settings have any effect. Posts are broken and other feeds are emtpy until manually updated. * Plugin Author [Mark Zahra](https://wordpress.org/support/users/markzahra/) * (@markzahra) * [4 years, 6 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/#post-15089617) * Hi [@bobhhh](https://wordpress.org/support/users/bobhhh/), the screenshot shows that your feed is still fetching the image from Instagram’s CDN. This was changed to be the last resort in previous versions of Spotlight and it now tries to use local versions of the images to avoid such issues. The fact it’s still happening on your site and not on others tells us that you’re either using an older version of Spotlight or something else is interfering with our plugin in some way. Both will need further investigation. * The “update posts interval” has always been available in Spotlight’s settings as shown here in the Configuration page: [https://docs.spotlightwp.com/article/813-configuration](https://docs.spotlightwp.com/article/813-configuration) * If your feed continues to show grey thumbnails or doesn’t update automatically, please contact us by email so we can investigate your site setup in more detail once again. As for the updating of posts, we’ve documented the common causes for this here: [https://docs.spotlightwp.com/article/824-feed-not-updating-automatically](https://docs.spotlightwp.com/article/824-feed-not-updating-automatically) * Thread Starter [bobhhh](https://wordpress.org/support/users/bobhhh/) * (@bobhhh) * [4 years, 6 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/#post-15090128) * > the screenshot shows that your feed is still fetching the image from Instagram’s > CDN. This was changed to be the last resort in previous versions of Spotlight > and it now tries to use local versions of the images to avoid such issues. > The fact it’s still happening on your site and not on others tells us that > you’re either using an older version of Spotlight or something else is interfering > with our plugin in some way. Both will need further investigation. * The site is a super simple elementor site, completely up-to-date. It’s not ‘still fetching’ but it somehow broke when fetching and doesn’t manage to re-initialise to do it’s job properly. * > The “update posts interval” has always been available in Spotlight’s settings > as shown here in the Configuration page: [https://docs.spotlightwp.com/article/813-configuration](https://docs.spotlightwp.com/article/813-configuration) * Like I said above: it doesn’t work. If it did the posts would be fetched. * > If your feed continues to show grey thumbnails or doesn’t update automatically, > please contact us by email so we can investigate your site setup in more detail > once again. As for the updating of posts, we’ve documented the common causes > for this here: [https://docs.spotlightwp.com/article/824-feed-not-updating-automatically](https://docs.spotlightwp.com/article/824-feed-not-updating-automatically) * Access token not expired and cron is running without any issues. “Future Off- Facebook Activity” is a non-issue. * Now what?? * Plugin Author [Mark Zahra](https://wordpress.org/support/users/markzahra/) * (@markzahra) * [4 years, 6 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/#post-15090851) * The best next step to take is for us to take another look at your site in more detail. To do that, it’s best to contact us at [support@spotlightwp.com](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/support@spotlightwp.com?output_format=md) and we’ll be able to communicate better there. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘IG posts not loading / grayed out’ is closed to new replies. * ![](https://ps.w.org/spotlight-social-photo-feeds/assets/icon-256x256.png?rev =2817710) * [Spotlight Social Feeds - Block, Shortcode, and Widget](https://wordpress.org/plugins/spotlight-social-photo-feeds/) * [Frequently Asked Questions](https://wordpress.org/plugins/spotlight-social-photo-feeds/#faq) * [Support Threads](https://wordpress.org/support/plugin/spotlight-social-photo-feeds/) * [Active Topics](https://wordpress.org/support/plugin/spotlight-social-photo-feeds/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/spotlight-social-photo-feeds/unresolved/) * [Reviews](https://wordpress.org/support/plugin/spotlight-social-photo-feeds/reviews/) * 10 replies * 3 participants * Last reply from: [Mark Zahra](https://wordpress.org/support/users/markzahra/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/ig-posts-not-loading-grayed-out/#post-15090851) * Status: resolved