Title: I’m having multiple failed orders
Last modified: January 28, 2025

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# I’m having multiple failed orders

 *  Resolved [joesighting](https://wordpress.org/support/users/joesighting/)
 * (@joesighting)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/im-having-multiple-failed-orders/)
 * I just launched this site and have noticed an alarming number of failed orders.
   I did some testing and attempted to run every scenario I could think of to narrow
   down exactly where the problems are. I have confirmed 3 problems with this plugin
   that I need to solve.
    1. Saved cards are failing to verify the CVV every time. Even when the details 
       have been confirmed correct. I added multiple cards, deleted, added again and
       they all fail.
    2. The card data fields should not be editable until the new payment method radial
       is selected. I’m having users try adding a new card after their saved cards 
       fail, but don’t realize they need to change the radial button selection since
       the fields are editable.
    3. The expiration date formatting should be enforced so entering it incorrectly
       is immediately highlighted for correction. I have had several users give up 
       on their transaction because they didn’t get the full year on the date written
       out.
 * I’m running WordPress 6.7.1 with Astra PRO and everything is up to date and working
   properly. 
   I hope there are some solutions for these issues.Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fim-having-multiple-failed-orders%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [devurai](https://wordpress.org/support/users/devurai/)
 * (@devurai)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/im-having-multiple-failed-orders/#post-18276532)
 * Hello joesighting,
 * Thank you for reaching out and bringing this to our attention.
 * We’re genuinely sorry to hear about your challenges with our plugin. Your feedback
   is valuable to us, and we’re committed to resolving this issue promptly.
 * To help you further, please provide us with more details about specific difficulties
   you faced (maybe with some screenshots). Please, reach out to our support team
   at [info@devurai.com](https://wordpress.org/support/topic/im-having-multiple-failed-orders/info@devurai.com?output_format=md)
   with the above-mentioned details.
 * Thank you for your patience and cooperation.
 * Looking forward to hearing from you
    -  This reply was modified 1 year, 4 months ago by [devurai](https://wordpress.org/support/users/devurai/).

Viewing 1 replies (of 1 total)

The topic ‘I’m having multiple failed orders’ is closed to new replies.

 * ![](https://ps.w.org/payment-gateway-accept-blue-for-woocommerce/assets/icon.
   svg?rev=2811991)
 * [Payment gateway: accept.blue for WooCommerce](https://wordpress.org/plugins/payment-gateway-accept-blue-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/payment-gateway-accept-blue-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/payment-gateway-accept-blue-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/payment-gateway-accept-blue-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/payment-gateway-accept-blue-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/payment-gateway-accept-blue-for-woocommerce/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [devurai](https://wordpress.org/support/users/devurai/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/im-having-multiple-failed-orders/#post-18276532)
 * Status: resolved