Title: Image Breaking Issue
Last modified: November 30, 2018

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# Image Breaking Issue

 *  Resolved [gaurav004](https://wordpress.org/support/users/gaurav004/)
 * (@gaurav004)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/image-breaking-issue/)
 * I have setup the plugin with google cloud but I am facing issue with image upload.
   Images are showing white screen only from the cloud urls. Now I have changed 
   the cloud storage to amazon s3 for testing and it is still doing the same. I 
   have been troubleshooting the issue for 4 days and I have tried many ways to 
   fix this issue. But it is not working at all. If I am deactivating this plugin,
   wordpress is uploading the images very nicely and there is no issue with file
   upload.
 * A sooner reply will be appreciated. Thank you in advance for your help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimage-breaking-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 6 months ago](https://wordpress.org/support/topic/image-breaking-issue/#post-10933943)
 * _*Reads. Archives author’s reply.*_
 * NUTS. Now I need to review and redact all of the author’s replies.
 * [@gaurav004](https://wordpress.org/support/users/gaurav004/) Under no circumstances
   should you give anyone any admin access to your site. Plugin authors who suggest
   that get into real trouble here for that.
 * [@interfacelab](https://wordpress.org/support/users/interfacelab/) I’ve flagged
   your account.
 * [https://wordpress.org/support/guidelines/#being-mod-watched-or-banned](https://wordpress.org/support/guidelines/#being-mod-watched-or-banned)
 * Here’s why.
 * I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean
   well but please _never ask for credentials on these forums._
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us asking
   you to repeatedly stop before escalating up to the plugins team.**
 * It’s also not necessary.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.
 *  Thread Starter [gaurav004](https://wordpress.org/support/users/gaurav004/)
 * (@gaurav004)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/image-breaking-issue/#post-10934233)
 * I got your point.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Image Breaking Issue’ is closed to new replies.

 * ![](https://ps.w.org/ilab-media-tools/assets/icon.svg?rev=2795439)
 * [Media Cloud for Bunny CDN, Amazon S3, Cloudflare R2, Google Cloud Storage, DigitalOcean and more](https://wordpress.org/plugins/ilab-media-tools/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ilab-media-tools/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ilab-media-tools/)
 * [Active Topics](https://wordpress.org/support/plugin/ilab-media-tools/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ilab-media-tools/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ilab-media-tools/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [gaurav004](https://wordpress.org/support/users/gaurav004/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/image-breaking-issue/#post-10934233)
 * Status: resolved