Title: image 'cannot be found'
Last modified: August 22, 2016

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# image 'cannot be found'

 *  [mjca](https://wordpress.org/support/users/mjca/)
 * (@mjca)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/image-cannot-be-found/)
 * Hello,
 * Thanks for this plugin but here is my issue:
    I installed the plugins, followed
   the instructions, everything seems ok in my admin (grid with green checks), but
   I din’t see any difference on my screen with my picture. ( I add that mode debug
   is checked, my apple is not recent).
 * So, I had a look in the log file from my admin and I saw in the file that my 
   image “dogville-100” is not found:
    The retina file ‘/…./htdocs/clickandbuilds/
   WordPress/……../dogville-100@2x.jpg’ cannot be found.
 * Please, could you help me to understand where is the problem from?
 * Thanks!
 * Marianne
 * [https://wordpress.org/plugins/wp-retina-2x/](https://wordpress.org/plugins/wp-retina-2x/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * (@tigroumeow)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/image-cannot-be-found/#post-5261734)
 * Hello Marianne. Which method are you using? Can you try to access this @2x file
   from http to see if it is there or not?
 *  Thread Starter [mjca](https://wordpress.org/support/users/mjca/)
 * (@mjca)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/image-cannot-be-found/#post-5261748)
 * Hello Jordy,
 * I use Picturefill method.
    I can see the @2files in my server via filezilla.
 * My boyfriend has a retina screen mac and when I activate or deactivate the plugin,
   I don’t see any difference in the quality of the image on his screen. Plus, the
   pb I told you about the log file saying my images are not found (it’s still the
   case). But I see them in the serveur as I just said above.
 * I don’t know, I think I miss something but I don’t know what. I’m going to continue
   to work on it and in the meantime, if you have another clue to help me, thanks!
 * Marianne
 *  Plugin Author [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * (@tigroumeow)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/image-cannot-be-found/#post-5261750)
 * Hi Marianne,
 * What is your website URL? I might be able to check a few things…
 *  Thread Starter [mjca](https://wordpress.org/support/users/mjca/)
 * (@mjca)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/image-cannot-be-found/#post-5261754)
 * Hi Jordy, yes thanks, can you send me a private email to communicate, here is
   mine: [avril@live.fr](https://wordpress.org/support/topic/image-cannot-be-found/avril@live.fr?output_format=md)
   
   Marianne
 *  Plugin Author [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * (@tigroumeow)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/image-cannot-be-found/#post-5261755)
 * Sorry, I don’t provide any free support by email anymore since I really spent
   too much time on it. However, you can use the contact form at Totoro Times to
   give me your URL then I will give you pointers about the issue on this thread(
   so that everyone can see). Let’s do that 🙂
 *  Thread Starter [mjca](https://wordpress.org/support/users/mjca/)
 * (@mjca)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/image-cannot-be-found/#post-5261756)
 * Ok, thanks, that’s done 🙂
 *  Plugin Author [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * (@tigroumeow)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/image-cannot-be-found/#post-5261784)
 * Actually I checked and your website you are using an image called “dogville-home1.
   jpg’. if there was a retina image available (dogville-home1@2x.jpg), it would
   habe been used, but it doesn’t exist.
 * I believe you are using the “original” image everywhere in your website, they
   are not the sized created by WordPress and the plugin…
 * If you want to use the original image, you have to create a retina version of
   that image by yourself and upload it; the plugin cannot help you by blowing-up
   an image, the result would not be good 🙂
 *  Thread Starter [mjca](https://wordpress.org/support/users/mjca/)
 * (@mjca)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/image-cannot-be-found/#post-5261819)
 * ok thank you for you answer Jordy. I have checked and I understand better now.
   It ‘ll be ok 🙂

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘image 'cannot be found'’ is closed to new replies.

 * ![](https://ps.w.org/wp-retina-2x/assets/icon-256x256.png?rev=2597316)
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 * 8 replies
 * 2 participants
 * Last reply from: [mjca](https://wordpress.org/support/users/mjca/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/image-cannot-be-found/#post-5261819)
 * Status: not resolved