Title: Image Cannot Be Loaded
Last modified: August 20, 2016

---

# Image Cannot Be Loaded

 *  [zenner1103](https://wordpress.org/support/users/zenner1103/)
 * (@zenner1103)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/image-cannot-be-loaded/)
 * I just added photos to my portfolio galleries, and when you click on the image
   a box pops up that says,
 * “Image cannot be loaded. Make sure the path is correct and image exists.”
 * I have seen others have this problem but I have not been able to fix it myself.
   Is there a plugin I need to install? Is it prettyphoto? Why is this happening
   and what can I do?
 * My website is:
 * [http://www.jenna-miller-photography.com](http://www.jenna-miller-photography.com)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [mli1102](https://wordpress.org/support/users/mli1102/)
 * (@mli1102)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/image-cannot-be-loaded/#post-3408789)
 * Hi,
 * I just did a quick test on my installation – it seems that there is a bug with
   the default WordPress gallery inserting – when you insert a gallery for the first
   time, it doesn’t insert the link=”file” in the shortcode (they made lots of changes
   in WP 3.5). So, in this case there are two solutions:
    – It seems that it works
   when you follow these steps: 1. Insert the gallery 2. Click on edit and select“
   Attachment page” in the link option and update the settings 3. Click again on
   edit and select “Media File” and update the settings after you follow these steps,
   it updates the shortcode attributes.
 * Regards
    Martin
 *  [duerro](https://wordpress.org/support/users/duerro/)
 * (@duerro)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/image-cannot-be-loaded/#post-3408832)
 * Yeah, experienced the same problem. mli1102’s Workaround did the job. Sadly one
   has to do that on every gallery by hand.
 * Hope theres gonna be an update soon to fix the problem.
 * thnx @ mli1102
 *  [JamesMcWhorter](https://wordpress.org/support/users/jamesmcwhorter/)
 * (@jamesmcwhorter)
 * [13 years ago](https://wordpress.org/support/topic/image-cannot-be-loaded/#post-3408834)
 * Thank you for the tip, mli1102. This resolved the issue that I was having.
 * However, this is the first time I’ve run into this issue.
 * I looked at the short code that is generated on my personal site and **link=”
   file”** never shows up in the short code.
 * Here is the short code for [http://jamesmcwhorter.com/2013/05/trinidad-head-california/](http://jamesmcwhorter.com/2013/05/trinidad-head-california/)
 *     ```
       [gallery ids="2162,2163,2164,2165,2166,2167,2168,2169,2170,2171,2172,2173,
       2174,2175,2176,2177,2178,2179,2180,2181,2182,2183,2184,2185,2191,
       2192"]
       ```
   
 * Perhaps this has something to do with JetPack’s Carousel feature?
 *  [cs@it911.ca](https://wordpress.org/support/users/csit911ca/)
 * (@csit911ca)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/image-cannot-be-loaded/#post-3408836)
 * I ran into the same issue… I discovered that when the picture URL was put into
   the browser I received an HTTP error and it could not obtain the picture path..
 * For me it turned out to be an IIS permission issue. When WP was setup the default
   permissions did not include the IUSR permission at the root of the site folder
   ie: C:\inetpub\wwwroot\Cottageonthewater
 * Now when I invetigated the permissions assigned to the uploads folder I found
   the IUSR permissions configured
 * ie: C:\inetpub\wwwroot\Cottageonthewater\wp-content\uploads
 * I therefore added the READ permission for the User ‘IUSR’ to the root folder:
   
   C:\inetpub\wwwroot\Cottageonthewater
 * This resovled the issue. The issue here is that the IUSR user is used for the
   visitor to review/read content and that User did not have rights to access the
   resource.
 * Hope this assists someone.
 * CHeers

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Image Cannot Be Loaded’ is closed to new replies.

## Tags

 * [cannot](https://wordpress.org/support/topic-tag/cannot/)
 * [image](https://wordpress.org/support/topic-tag/image/)
 * [load](https://wordpress.org/support/topic-tag/load/)

 * 4 replies
 * 5 participants
 * Last reply from: [cs@it911.ca](https://wordpress.org/support/users/csit911ca/)
 * Last activity: [12 years, 9 months ago](https://wordpress.org/support/topic/image-cannot-be-loaded/#post-3408836)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics