Title: Image compression causing many issues
Last modified: August 14, 2022

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# Image compression causing many issues

 *  Resolved [rockinaway](https://wordpress.org/support/users/rockinaway/)
 * (@rockinaway)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/image-compression-causing-many-issues/)
 * Hi,
 * When I upload media, it is getting compressed very poorly by the plugin. This
   wasn’t happening before but it is after recent updates. Previously, even with
   compression at medium, images would still be at a good resolution. However, now,
   when I upload media even with low compression, the uploaded media is pixelated
   and horribly compressed.
 * Has something changed in the way you compress and manage media? I have even disabled
   the blocking of large files so that I can upload high quality images but it is
   just being managed terribly by the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Georgi Ganchev](https://wordpress.org/support/users/georgiganchev/)
 * (@georgiganchev)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/image-compression-causing-many-issues/#post-15915368)
 * Hello [@rockinaway](https://wordpress.org/support/users/rockinaway/),
 * I can confirm that there are no changes in the image compression mechanism during
   the past two months.
 * I tested the reported issue and I cannot replicate it. Images with higher quality
   remain properly visible even at 85% compression. You can preview the compression
   on your end by navigating to WordPress dashboard > SG Optimizer > Media > Preview
   under the Image Compression section. Choose the Preview image using “Select from
   existing” and you can toggle the compression levels in order to see how they 
   change the image and its size.
 * In case you see that your images are compressed to pixels I would suggest you
   check if there is another plugin or template functionality that may be applying
   additional compression. It is not likely that SG Optimizer would lower the quality
   of the image as much as you described. You can also check the Maximum Image Width
   option under the Medial section in the plugin and see if changing the image width
   or disabling the option would make a difference.
 * The only way we can assist further is if we can replicate the problem that you
   described. We will need a screenshot of how the image looks when compressed on
   your website and also a link where we can download the original image and then
   upload it on our test instance to verify the results. If you are a SiteGround
   client you can also open a Helpdesk request from your Client Area.
 * Best regards,
    Georgi
 *  Thread Starter [rockinaway](https://wordpress.org/support/users/rockinaway/)
 * (@rockinaway)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/image-compression-causing-many-issues/#post-15915393)
 * Thank you for the reply.
 * So if you go here: [https://www.examinedental.com/wp-content/uploads/2022/08/prateekb.png](https://www.examinedental.com/wp-content/uploads/2022/08/prateekb.png)–
   you can see the full quality image which is referenced in my uploaded image.
 * However, when I then add this to a page or look at it in the Media, it looks 
   like what you see here: [https://www.examinedental.com/about/](https://www.examinedental.com/about/)
 * There’s a distinct difference between the quality of the two images
    -  This reply was modified 3 years, 10 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
    -  This reply was modified 3 years, 9 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
      Reason: Short links expanded, never use them here again
 *  Plugin Support [Georgi Ganchev](https://wordpress.org/support/users/georgiganchev/)
 * (@georgiganchev)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/image-compression-causing-many-issues/#post-15915525)
 * [@rockinaway](https://wordpress.org/support/users/rockinaway/),
 * I have tested the same behavior on my end and the original image is 9 MB, while
   the image displayed on your website uses the compressed and lower dimension image
   prateekb-768×1024.png which is 736Kb.
 * The image compression applied by SiteGround Optimizer doesn’t cover PNG images
   above 500KB. This would mean that the image is not compressed by our plugin. 
   You may test this on your end by disabling the compression entirely by the plugin,
   then upload the image again. You will see that the default WordPress compression
   would generate the same image for the dimension which is 768×1024.
 * For future image uploads where you are worried that the compression applied by
   the plugin may lower the quality, please use the preview tool to verify if suitable.
 * Best regards,
    Georgi

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Image compression causing many issues’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [Georgi Ganchev](https://wordpress.org/support/users/georgiganchev/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/image-compression-causing-many-issues/#post-15915525)
 * Status: resolved