Image encoding broken in version 2.2.4

  • grayscale

    (@grayscale)


    5 months, 1 week ago

    Hi,

    Since the latest update to version 2.2.4, image encoding is broken.

    When the option “plain emails by converting them to png images” is checked, the images appear broken.

    I have a staging site which I cann privately share.

    Cheers,
    Gray

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Online Optimisation

    (@onlineoptimisation)

    5 months ago

    Hi Gray

    Thank you for your email, we will have a look into this and get back to you if we need more details.

    Plugin Author Online Optimisation

    (@onlineoptimisation)

    5 months ago

    Hi Grey

    If you can send us access to the stage site that would be very helpful. Can you give access to the email [email protected]

    Can you also email a link to the page and we will then take a look and create a fix

    Thread Starter grayscale

    (@grayscale)

    5 months ago

    Hi,

    Thanks for your response.
    I’ve sent you an email with a link where you can see the error.

    Cheers,
    Gray

    Plugin Author Online Optimisation

    (@onlineoptimisation)

    5 months ago

    Hi Gray

    We pushed an update live with a fix, can you give it a try and let us know if you have any issues.

    Thread Starter grayscale

    (@grayscale)

    5 months ago

    Hi,

    Thanks for your quick response.
    Your update fixed the plain text email!

    However, if you check out the same staging page again(I’ve updated there), you can see an issue I didn’t originally explicitly report, that the second sample email that does have a mailto link is actually completely invisible on the frontend. The previous behavior with my current setting is that these would also display encoded email images. So, I think there is still an issue with emails that have mailto links.

    Happy to provide any feedback needed.

    Cheers,
    Gray

    Plugin Author Online Optimisation

    (@onlineoptimisation)

    5 months ago

    Hi Gray

    Thanks for providing so much detail, it really helps us and is appreciated.

    We tested this by creating the page:
    https://www.democompanyy.com/email-protection/

    It works as it should for us and we cannot replicate the issue.
    The only “problem” we noticed was caching – after switching from email-as-image and regular text – we had to clear cache on WP to display it.

    Could you add access for us using the email [email protected] on that stage site and we can try and see what is different in your settings. I can instead provide you a login to our demo site if you like and you can try and break our one instead?

    Thread Starter grayscale

    (@grayscale)

    5 months ago

    Hi,

    I’ve now sent access on the original email.
    I’ve already tried activating the default twenty-twenty-five theme and it still occurs.

    Hope you are able find the cause!
    Cheers,
    Gray

    Plugin Author Online Optimisation

    (@onlineoptimisation)

    5 months ago

    Thank you for those details, we have received them and will do some testing and get back to you

    Plugin Author Online Optimisation

    (@onlineoptimisation)

    4 months, 3 weeks ago

    Just a quick update to let you know we have found the issue is to do with an incompatibility with plugin WPforms and we are working on a fix.

Viewing 9 replies - 1 through 9 (of 9 total)

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