Title: Image loading problems
Last modified: August 20, 2016

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# Image loading problems

 *  [puffinld](https://wordpress.org/support/users/puffinld/)
 * (@puffinld)
 * [14 years, 1 month ago](https://wordpress.org/support/topic/image-loading-problems/)
 * I am new to WordPress although I am a user on another site so am used to loading
   and using media – with no problem although I don’t know anything about the setup
   or version in use..
    However, I have now set up s new site and am trying to load
   media.
 * I have 2 problems:
 * 1. I can load the media and it looks like it is there but the thumbnail doesn’t
   show. It isn’t in the directory when I look via FTP. When I add it to the FTP
   directory manually, it works perfectly.
 * 2. When I try to add an image to use as a Header, it will only let me use an 
   image from my pc. It looks like it is loaded but shows a broken image and nothing
   is there.
 * I have been reading lots of posts and thought it might be File Permissions. However
   the permission for the directory in question is 755 which I thought should be
   OK.
 * Can anyone suggest what I should be looking for?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [puffinld](https://wordpress.org/support/users/puffinld/)
 * (@puffinld)
 * [14 years, 1 month ago](https://wordpress.org/support/topic/image-loading-problems/#post-2696068)
 * I forgot to say that I have followed the advice to reload all files in the wordpress
   directory and it didn’t make any difference.
 * I just haven’t a clue what to try next.
 *  Thread Starter [puffinld](https://wordpress.org/support/users/puffinld/)
 * (@puffinld)
 * [14 years, 1 month ago](https://wordpress.org/support/topic/image-loading-problems/#post-2696179)
 * I raised a ticket with the hosting company. I then discovered that I could add
   pdf media but not jpg not gif media.
 * Anyway, the server logs showed some errors relating to permissions having come
   from the upload script.
 * Any ideas why?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Image loading problems’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 1 participant
 * Last reply from: [puffinld](https://wordpress.org/support/users/puffinld/)
 * Last activity: [14 years, 1 month ago](https://wordpress.org/support/topic/image-loading-problems/#post-2696179)
 * Status: not resolved

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