Dear @zoker,
We are sorry to hear that you are facing issues.
Could you, please, follow the article below and send the exported popup, so we can check its settings and try to troubleshoot the issue?
How to Import/Export Popups
You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme
Regards,
Popup Builder Team
Thread Starter
Zoker
(@zoker)
Hi Popup Team,
Here is the link:
https://we.tl/t-InnnlcyHbl
Regards,
Florian
Dear @zoker,
Thank you for the exported file.
Please note that upon checking your popup settings we noticed that the uploaded image URL contains numbers/symbols. See the screenshot here https://prnt.sc/e-vowJvNZrXa
May we kindly ask you to replace those numbers and symbols with Latin letters.
Please give it a try and let us know if it helped.
Regards,
Popup Builder Team
