Title: image optimisation failure Last modified: February 11, 2025 --- # image optimisation failure * Resolved [tibor](https://wordpress.org/support/users/t29k75/) * (@t29k75) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/) * Hi, * image optimisation request (adding WebP images) used to work fine in the past. After adding new images and clicking on “send opt request” it does not work. * how to resolve this issue, please? * thanks, * Tibo * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimage-optimisation-failure%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18298363) * [@t29k75](https://wordpress.org/support/users/t29k75/) please share with me a report ID. Can be created from LSC => Toolbox => Reports => click on “Send to Litespeed” than share me the number generated. * Thank you * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18298375) * Looking over a few logs over QC I see you changed the IP of the server. Was that necessary? Did you changed the hosting server/service?I would make sure the Server IP from QC => Settings is the correct one.Then we can investigate further * Thread Starter [tibor](https://wordpress.org/support/users/t29k75/) * (@t29k75) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18299483) * Hi there, * I am not aware that I changed IP in QC, but I think my host changed/moved from old servers to new ones some months ago. That my explain it. * How or where can I change IP so they match, please? * thanks, * Tibo * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18299744) * [@t29k75](https://wordpress.org/support/users/t29k75/) go to [https://my.quic.cloud/](https://my.quic.cloud/) login with your account and follow these steps: [https://docs.quic.cloud/troubleshooting/imageopt/#incorrect-server-ip](https://docs.quic.cloud/troubleshooting/imageopt/#incorrect-server-ip) * Thread Starter [tibor](https://wordpress.org/support/users/t29k75/) * (@t29k75) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18299999) * Yes, you were correct, server IP was changed. * I added new IP to LiteSpeed Cache -> General, QUIC.cloud -> Settings and QUIC. cloud -> DNS Zones (all `A` records). Then I Synced the server configuration in LiteSpeed Cache, dashboard -> ** **QUIC.cloud Service Usage Statistics. * Hope we can go back to image optimisation;) What should I do next to get WebP images, please? * screenshot of my LS Cache Image Optimisation Summary & Settings: * [https://ibb.co/wFmN548J](https://ibb.co/wFmN548J) * [https://ibb.co/4wPkXCt9](https://ibb.co/4wPkXCt9) * thanks, * Tibo * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18300003) * [@t29k75](https://wordpress.org/support/users/t29k75/) hehe. Now it works, yes? You should have the WEBP images generated. Look in Media and it will show if WebP was generated. - This reply was modified 1 year, 3 months ago by [litetim](https://wordpress.org/support/users/litetim/). Reason: extra context * Thread Starter [tibor](https://wordpress.org/support/users/t29k75/) * (@t29k75) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18300022) * at the moment nope, no WEBP images in library or on website. Should I press “ send opt request” button or “Clean Up Unfinished Data: 200 images” button first? * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18300529) * [@t29k75](https://wordpress.org/support/users/t29k75/) let’s take it one by one. First let’s address the image optimization as a whole. Are you able to send and pull images?Press “Clean Up Unfinished Data: 200 images” button first then start a new Push Request.Then: I see that settings are the way they should be to create WEBP images. Did you do the settings after a while? or from start they were like this?WEBP might not be saved if generated WEB size is LARGER than orignial. There is this case, I am unable to see past optimizations because since december there are no successfull pulls.Normally, to create webp’s you would need to destroy all data and restart the whole process. I suggest you wait until march for our new version. There will be some optimizations to this part and will help you not to destroy all data.Let’s address them in the order above 🙂 * Thread Starter [tibor](https://wordpress.org/support/users/t29k75/) * (@t29k75) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18300754) * ok. I am able to press and after Clean Up and Push Request summary looks like this: [https://ibb.co/mgNdhCV](https://ibb.co/mgNdhCV) * Some new images are being optimised (outdoor gallery images) now. Should I to repeat Clean Up and Push Request? * I set up settings from beginning some years back (there are optimised images from 2021) and webp worked fine. * Is destroying all data affecting LS settings only or something else? * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18300929) * [@t29k75](https://wordpress.org/support/users/t29k75/) If the number of images to pull goes down from 200 then everything is ok. No need to cleanup.If you destroy all data will not affect post images(they will not be missing). It will affect the page speed UNTIL webp/optimized format will reappear. * Thread Starter [tibor](https://wordpress.org/support/users/t29k75/) * (@t29k75) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18300945) * Ok I understand. Where is (if I decide to) destroy all data button located? * thanks * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18301006) * In admin => LSC => Image optimization overview page => then on the right side Docs: [https://docs.litespeedtech.com/lscache/lscwp/imageopt/#destroy-all-optimization-data](https://docs.litespeedtech.com/lscache/lscwp/imageopt/#destroy-all-optimization-data) * Thread Starter [tibor](https://wordpress.org/support/users/t29k75/) * (@t29k75) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18302300) * found it. More images (almost all) were optimised by now, so I will leave “Destroy All Optimization Data” alone:) * thanks a lot for your help, I mark it as resolved. * Where is the best place to leave a review? * All the best, * Tibo * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18302540) * Glad I was able to help you! [https://wordpress.org/plugins/litespeed-cache/](https://wordpress.org/plugins/litespeed-cache/) is best place to do that 🙂Thank you! Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘image optimisation failure’ is closed to new replies. * ![](https://ps.w.org/litespeed-cache/assets/icon-256x256.png?rev=2554181) * [LiteSpeed Cache](https://wordpress.org/plugins/litespeed-cache/) * [Frequently Asked Questions](https://wordpress.org/plugins/litespeed-cache/#faq) * [Support Threads](https://wordpress.org/support/plugin/litespeed-cache/) * [Active Topics](https://wordpress.org/support/plugin/litespeed-cache/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/litespeed-cache/unresolved/) * [Reviews](https://wordpress.org/support/plugin/litespeed-cache/reviews/) * 14 replies * 2 participants * Last reply from: [litetim](https://wordpress.org/support/users/litetim/) * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/image-optimisation-failure/#post-18302540) * Status: resolved